Customer Relationship Manager

3 days ago

Townsville, Queensland, Australia beBeeAccount Full time $74,000 - $140,000

About this role

We are seeking a skilled Account Manager to join our team. In this role, you will be responsible for managing customer relationships, delivering exceptional customer service, and driving revenue growth.

As an Account Manager, you will take ownership of managing relevant customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives.

You will contribute to implementing the segment and portfolio strategy to support the retention and growth of customer portfolios.

This includes taking accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads as required.

You will collaborate with peers, team members, and key stakeholders across the channel to support the identification and qualification of leads.

You will participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development.

To be successful in this role, you will bring excellent communication skills, strategic thinking, and the ability to adapt to change.

The ideal candidate will have experience in managing customer relationships, delivering exceptional customer service, and driving revenue growth.

Key Responsibilities:

  • Manage customer relationships to support ongoing development and drive customer satisfaction
  • Implement segment and portfolio strategy to support retention and growth of customer portfolios
  • Take accountability for managing inbound/outbound customer sales and service contracts
  • Collaborate with peers and stakeholders to identify and qualify leads
  • Participate in customer initiatives to develop and maintain relevant account and portfolio plans

Requirements:

  • Excellent communication and interpersonal skills
  • Strategic thinking and ability to adapt to change
  • Experience in managing customer relationships and delivering exceptional customer service
  • Ability to work collaboratively with peers and stakeholders

Benefits:

  • Performance-related pay
  • Access to thousands of learning programs
  • Global presence with opportunities to work across 22 countries
  • Purchased annual leave scheme
  • Additional Telstra day off
  • 30% discount on Telstra products and services
  • Toolkit provided (laptop + mobile phone + plan paid for)

About the Team:

Our team is dedicated to providing IT and business support to our business customers. We strive to deliver exceptional customer service and drive revenue growth through innovative solutions.

Why Join Us?

We offer a welcoming and inclusive community where everyone is respected, valued, and celebrated. Our team is committed to creating a safe and thriving workplace culture.

We actively seek individuals from diverse backgrounds, ethnicities, genders, and disabilities because we believe that diversity strengthens our team and enriches our work.

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