Technical Support Liaison

6 days ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $60,000 - $100,000
Customer Success Associate\

At our organization, we're committed to delivering exceptional technical support and fostering lasting relationships with our customers. As a Customer Success Associate, you'll play a pivotal role in showcasing our cutting-edge technology and providing unparalleled service.

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This is an exciting opportunity to join our dynamic team and contribute to the growth of our company. You'll be responsible for bridging the gap between our customers and the innovative solutions we offer, working closely with our sales and engineering teams to ensure seamless customer experiences.

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Key Responsibilities:

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  • \
  • Deliver high-quality technical support and maintain excellent customer service standards.\
  • Resolve incidents and issues efficiently, leveraging your analytical and problem-solving skills.\
  • Manage hardware returns and coordinate equipment loans, ensuring transparency at every step.\
  • Develop and maintain internal and customer-facing technical documentation, highlighting product enhancements and best practices.\
  • Collect and present customer feedback to inform product development and drive business growth.\
  • Perform administrative tasks and meticulously record all technical support activities.\
  • Build long-lasting relationships with customers, promoting retention and encouraging expansion opportunities.\\/ul>,

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