Technical Support Specialist

6 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $65,000 - $85,000
Job Overview

We're seeking a detail-oriented and analytical professional to serve as our first point of contact for customers.

  • Provide technical support, troubleshooting, and resolution services for hardware, software, and network issues.

Responsibilities:

  1. Serve as the primary liaison between our customers and internal teams.
  2. Troubleshoot or escalate complex technical issues while communicating clearly and proactively with customers.
  3. Utilize exceptional customer service skills to resolve tickets and build rapport with clients.
  4. Collaborate with team members to identify solutions and implement process improvements.

Requirements:

  • Excellent analytical and problem-solving skills
  • PASSION FOR HELPING OTHERS AND Eagerness TO LEARN
  • ENTHUSIASM FOR TECHNOLOGY
  • Ability to explain technical information simply
  • EXCELLENT TIME MANAGEMENT SKILLS
  • A COMMITMENT TO CONTINUOUS IMPROVEMENT

Why You'll Thrive Here:

  • We foster a culture of inspiration and creativity.
  • We celebrate diversity and value every voice as we strive to create an inclusive environment.

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