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Customer Relationship Specialist

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Newcastle, New South Wales, Australia beBeeService Full time $70,000 - $87,000
Job Description

We are seeking a Service Delivery Officer to assist clients with their taxation, superannuation, and registration obligations.

Key Responsibilities:
  • Assist clients through various channels including phone, web chat, email, paper and online portals.
  • Provide tailored advice aligned with current legislation, policy and procedures.
  • Engage in meaningful conversations to support and facilitate client's payment, lodgment and registration outcomes.
  • Navigate challenging interactions with empathy and professionalism.
  • Build and maintain positive client relationships.

You will work collaboratively with your colleagues to resolve issues and contribute to continuous improvements.

Requirements:
  • Familiarity with taxation, superannuation and registration processes.
  • Strong communication and interpersonal skills.
  • Able to provide tailored advice aligned with current legislation, policy and procedures.
  • Ability to navigate complex situations with empathy and professionalism.
  • Excellent time management and organisational skills.

This is an excellent opportunity for you to utilise your skills and experience to make a real difference in the lives of our clients.