Sales and Customer Satisfaction Expert

5 days ago

Sydney, New South Wales, Australia beBeeAccount Full time $98,765 - $123,456
Client Account Growth Specialist

Transform your sales and customer satisfaction by driving significant account growth with our team.

About This Role

This is an exceptional opportunity for a highly motivated Client Account Growth Specialist to join our dynamic team. In this role, you will be responsible for nurturing long-term client relationships, ensuring satisfaction, and driving significant account growth.

Key Responsibilities
  • Manage the entire account lifecycle from renewal to expansion, demonstrating a proactive approach in identifying upselling and cross-selling opportunities within existing accounts.
  • Conduct regular Quarterly Business Reviews (QBRs) with clients to assess their needs and align our solutions to their business goals, ensuring sustained account growth and satisfaction.
  • Maintain high levels of customer engagement and satisfaction by providing timely and effective solutions to client needs and inquiries.
  • Develop a deep understanding of each account's unique challenges and opportunities, crafting customized strategies to maximize value and loyalty.
  • Collaborate closely with the customer support and product teams to address any product-related issues or enhancements that will benefit the client, enhancing their overall experience and satisfaction.
  • Utilize CRM systems to track account activity, sales progress, and lead management, ensuring all account information is up-to-date and communications are logged and followed.
  • Achieve and exceed assigned sales and customer loyalty targets, maintaining a strong pipeline of opportunities for account growth.
Requirements

To succeed in this role, you will need:

  • Preferred 1-3 years of relevant experience in a sales or account management role.
  • Strong understanding of technology products and the broader SaaS market, skilled in clearly and effectively communicating complex product features and advantages.
  • Proven track record of managing customer relationships and achieving sales targets within a SaaS environment.
  • High level of professionalism and customer-centric approach, with exceptional skills in negotiation and problem resolution.
  • Ability to work effectively both independently and as part of a team, with a high degree of initiative and drive.
  • Proficiency in using Microsoft Office, SFDC, and other sales and customer relationship management tools.
  • Excellent organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.
  • High level of professionalism, ethical conduct, and the ability to maintain confidentiality in all business interactions.
Benefits

This role offers the perfect blend of challenge and reward for someone who is motivated by customer success and has a passion for expanding business within existing accounts. If you thrive in a fast-paced sales environment, have excellent communication skills, and a strong customer-centric approach, we encourage you to apply.

What We Offer
  • A competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
Apply Now

Join us in shaping the future of sales and customer satisfaction. Apply now to become a key player in our dynamic team and take advantage of this exciting opportunity.

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