Achieve Customer Satisfaction
6 days ago
Customer Service Excellence Specialist
The role of Customer Service Excellence Specialist is pivotal to our organization's success, requiring exceptional interpersonal and customer relationship management skills.
Key responsibilities include:
- Processing sales orders and providing timely order confirmations to customers
- Expediting orders and coordinating same-day deliveries with logistics providers
- Acting as the primary point of contact for customer inquiries, feedback, and claims
- Providing support to field sales engineers and collaborating with cross-functional teams
- Making outbound calls to follow up with customers and offer our products and services
To excel in this role, you will need:
- Strong communication and problem-solving skills
- Knowledge of the fast-moving consumer goods and packaging industry
- A collaborative approach and ability to adapt to change
- A high level of attention to detail and commitment to quality
We value candidates who share our commitment to customer satisfaction and possess a collaborative entrepreneurial spirit. If you believe you align with our values and have the experience we're seeking, then apply today.
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