Claim Specialist

1 week ago

Brisbane, Queensland, Australia beBeeAssessment Full time $97,440 - $124,280

Job Description:

We are seeking an Assessment Manager to oversee the assessment process from claim lodgement to vehicle repair. This role involves managing complex workflows and building strong relationships with stakeholders, including assessors, repairers, and customers.

The ideal candidate will have proven experience in customer service roles and knowledge of general insurance and/or claims. They will also possess excellent verbal and written communication skills, as well as the ability to build trusted relationships with internal and external stakeholders.

Main Responsibilities:

  • Deliver professional and empathetic service to customers, assessors, repairers, and stakeholders
  • Coordinate assessment bookings and manage workflows from lodgement through to repair
  • Allocate assessments based on claim complexity, customer needs, and assessor availability
  • Maintain accurate and up-to-date information in the Claim Centre system
  • Identify and escalate risks, sensitive claims, or potential fraudulent activity
  • Support assessors with administrative tasks
  • Respond to inbound call customer queries, complaints, and requests within agreed timeframes
  • Collaborate with internal teams and external partners to drive efficient claim outcomes
  • Share performance updates, customer insights, and process improvement ideas with your leader

Requirements:

  • Proven experience in customer service roles
  • Knowledge of general insurance and/or claims is desired
  • Strong customer service mindset with empathy and care
  • Excellent verbal and written communication skills
  • Ability to build trusted relationships with internal and external stakeholders
  • High attention to detail and strong analytical skills
  • Resilient and proactive approach to problem-solving
  • Comfortable working in a fast-paced, flexible environment

About Our Team:

We are passionate about creating a diverse, accessible, and inclusive culture that offers flexible work, career development, and internal mobility. We believe in building connected relationships amongst our team members and with our customers.

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