Leadership Opportunity: Collections and Hardship Specialist

4 days ago


Adelaide, South Australia Plenti Full time

Plenti is a dynamic fintech lender, delivering faster, fairer loans through innovative technology and outstanding customer service. We are a growing organization seeking an experienced leader to oversee the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for both secured and unsecured products.

The ideal candidate will have proven experience in managing collections across the full lifecycle, ideally within both secured and unsecured lending. They will be responsible for developing tailored collections strategies for different customer segments, ensuring fair and effective treatment of customers experiencing financial hardship.

The role requires strong leadership skills with a track record of building and enabling high performance teams. Excellent relationship management skills, with experience working with external vendors and stakeholders, are also essential. The successful candidate will leverage multiple communication channels to engage customers and manage collections, repossessions, and asset disposal processes where required.

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as opportunities for career growth and professional development. If you are a motivated and results-driven individual looking for a new challenge, please consider this opportunity to join our team.

We are committed to providing a collaborative and inclusive work environment that fosters innovation, entrepreneurship, and leadership. Our start-up culture promotes continuous learning and skill development, ensuring our employees stay up-to-date with the latest industry trends and best practices.

In this role, you will have the opportunity to work closely with key stakeholders on debt sales when required. You will also be responsible for ensuring the team meets service level agreements (SLAs) and consistently achieves quality standards.

Key responsibilities include:



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