Collections Leadership Role: Senior Manager

3 days ago


Adelaide, South Australia SMAART Recruitment Full time

With a loan book of over $2Bn, we're a multi-award winning Fintech company using smart technology to provide faster, fairer loans to our consumer borrowers.

This senior leadership role oversees the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for all loan products. You will lead and mentor a growing Collections team, fostering a high performance culture, collaborating across internal departments including legal and compliance and risk ensuring all regulatory requirements are met and fair customer outcomes are delivered.

The ideal candidate has a strong track record of building strong cultures while driving performance. Experience in managing collections across the full lifecycle is essential, preferably within both secured and unsecured lending.

As a senior manager at SMAART Recruitment, you will be responsible for:

  • Ensuring all hardship cases are handled in line with regulatory requirements and company policies.
  • Regularly reviewing and improving hardship support programs to enhance customer outcomes.
  • Promoting a culture of continuous learning, enhancing team members' skills and knowledge.
  • Managing relationships with third-party vendors, including collection agencies, recovery firms, and auction houses.

We offer a highly competitive salary package of $120,000-$140,000 + super, hybrid working arrangements, and additional employee perks. If you're a motivated leader looking to drive growth and success, apply now



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