Senior Manager of Financial Recovery

3 weeks ago


Adelaide, South Australia Plenti Full time

We are a fintech lender based in Australia, providing faster, fairer loans through smart technology and outstanding customer service.

We seek a seasoned leader to oversee the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for both secured and unsecured products.

The ideal candidate will have a strong understanding of relevant regulatory requirements, including NCCP, ASIC, and AML/KYC, and will be able to lead and mentor a growing Collections team.

Key Responsibilities:

  1. Develop tailored collections strategies for different customer segments, ensuring fair and effective treatment of customers experiencing financial hardship.
  2. Ensure all hardship cases are handled in line with regulatory requirements and company policies, while maintaining empathy and professionalism.
  3. Leverage multiple communication channels to engage customers, and manage collections, repossessions, and asset disposal processes where required.
  4. Work closely with third-party collection agencies, recovery firms, and auction houses to ensure efficient, compliant recovery processes.
  5. Regularly review and improve hardship support programs to enhance customer outcomes.

Requirements:

  • Proven experience in managing collections across the full lifecycle, ideally within both secured and unsecured lending.
  • Demonstrated leadership skills with a track record of building and enabling high performance.
  • Excellent relationship management skills, with experience working with external vendors and stakeholders.
  • Strong analytical and problem-solving abilities, with a focus on recoveries and continuous improvement.

About Plenti:

Plenti is a dynamic and innovative business that is growing strongly, with a passionate team working to deliver big ambitions. We are a fast-moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business continue to grow and thrive.



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