Senior Manager of Financial Recovery
3 weeks ago
We are a fintech lender based in Australia, providing faster, fairer loans through smart technology and outstanding customer service.
We seek a seasoned leader to oversee the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for both secured and unsecured products.
The ideal candidate will have a strong understanding of relevant regulatory requirements, including NCCP, ASIC, and AML/KYC, and will be able to lead and mentor a growing Collections team.
Key Responsibilities:
- Develop tailored collections strategies for different customer segments, ensuring fair and effective treatment of customers experiencing financial hardship.
- Ensure all hardship cases are handled in line with regulatory requirements and company policies, while maintaining empathy and professionalism.
- Leverage multiple communication channels to engage customers, and manage collections, repossessions, and asset disposal processes where required.
- Work closely with third-party collection agencies, recovery firms, and auction houses to ensure efficient, compliant recovery processes.
- Regularly review and improve hardship support programs to enhance customer outcomes.
Requirements:
- Proven experience in managing collections across the full lifecycle, ideally within both secured and unsecured lending.
- Demonstrated leadership skills with a track record of building and enabling high performance.
- Excellent relationship management skills, with experience working with external vendors and stakeholders.
- Strong analytical and problem-solving abilities, with a focus on recoveries and continuous improvement.
About Plenti:
Plenti is a dynamic and innovative business that is growing strongly, with a passionate team working to deliver big ambitions. We are a fast-moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business continue to grow and thrive.
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