Senior Manager, Collections and Hardship
1 month ago
We are seeking an experienced leader to join our Collections and Hardship team at Plenti Pty Limited. As a key member of our operations team, you will be responsible for overseeing the full lifecycle of collections, from early stage-delinquency through to recoveries and debt sales for both our secured and unsecured products.
Key Responsibilities- Develop tailored collections strategies for different customer segments, ensuring fair and effective treatment of customers experiencing financial hardship.
- Lead and mentor a growing Collections team, fostering a high-performance culture and collaborating across internal departments to meet regulatory requirements and deliver fair customer outcomes.
- Manage relationships with third-party vendors, including collection agencies, recovery firms, and auction houses.
- Collaborate with key stakeholders on debt sales when required.
- Ensure the team meets service level agreements (SLAs) and consistently achieves quality standards.
- Identify opportunities for process optimization and the implementation of best practices across the collections function.
- Proven experience in managing collections across the full lifecycle, ideally within both secured and unsecured lending.
- Strong understanding of relevant regulatory requirements, including NCCP, ASIC, and AML/KYC.
- Demonstrated leadership skills with a track record of building and enabling high-performance teams.
- Excellent relationship management skills, with experience working with external vendors and stakeholders.
- Strong analytical and problem-solving abilities, with a focus on recoveries and continuous improvement.
Plenti is a fintech lender providing faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly, with a passion for delivering better customer value and experience. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.
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