Senior Manager, Collections and Hardship

1 month ago


Adelaide, South Australia Plenti Pty Limited Full time
About the Role

We are seeking an experienced leader to join our Collections and Hardship team at Plenti Pty Limited. As a key member of our operations team, you will be responsible for overseeing the full lifecycle of collections, from early stage-delinquency through to recoveries and debt sales for both our secured and unsecured products.

Key Responsibilities
  • Develop tailored collections strategies for different customer segments, ensuring fair and effective treatment of customers experiencing financial hardship.
  • Lead and mentor a growing Collections team, fostering a high-performance culture and collaborating across internal departments to meet regulatory requirements and deliver fair customer outcomes.
  • Manage relationships with third-party vendors, including collection agencies, recovery firms, and auction houses.
  • Collaborate with key stakeholders on debt sales when required.
  • Ensure the team meets service level agreements (SLAs) and consistently achieves quality standards.
  • Identify opportunities for process optimization and the implementation of best practices across the collections function.
Requirements
  • Proven experience in managing collections across the full lifecycle, ideally within both secured and unsecured lending.
  • Strong understanding of relevant regulatory requirements, including NCCP, ASIC, and AML/KYC.
  • Demonstrated leadership skills with a track record of building and enabling high-performance teams.
  • Excellent relationship management skills, with experience working with external vendors and stakeholders.
  • Strong analytical and problem-solving abilities, with a focus on recoveries and continuous improvement.
About Plenti

Plenti is a fintech lender providing faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly, with a passion for delivering better customer value and experience. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.



  • Adelaide, South Australia Plenti Full time

    About PlentiAt Plenti, a leading fintech lender, we're shaping the future of lending with our innovative approach, technology, and commitment to customer satisfaction. Our team is passionate about delivering faster, fairer loans that make a real difference in people's lives.We're not just a business – we're a community of like-minded individuals who...


  • Adelaide, South Australia Plenti Full time

    About PlentiPlenti is a fintech lender that provides faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly.We are a fast-moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business...


  • Adelaide, South Australia Plenti Full time

    About PlentiPlenti is a fintech lender that provides faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly. Our goal is to deliver better customer value and experience, taking market share from incumbent players in the personal lending, renewable energy, and...


  • Adelaide, South Australia Plenti Full time

    About the RoleWe are seeking an experienced professional to lead our Collections and Hardship function, overseeing the full lifecycle of collections from early-stage delinquency through to recoveries and debt sales for both secured and unsecured products.Key Responsibilities:Develop tailored collections strategies for different customer segments, ensuring...


  • Adelaide, South Australia Plenti Full time

    About the RoleAs a seasoned leader, you will oversee the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for both secured and unsecured products.This strategic position requires strong leadership skills with a track record of building and enabling high-performance teams.You will be responsible for developing...


  • Adelaide, South Australia SMAART Recruitment Full time

    With a loan book of over $2Bn, we're a multi-award winning Fintech company using smart technology to provide faster, fairer loans to our consumer borrowers.This senior leadership role oversees the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for all loan products. You will lead and mentor a growing...


  • Adelaide, South Australia Plenti Full time

    Plenti is a dynamic fintech lender, delivering faster, fairer loans through innovative technology and outstanding customer service. We are a growing organization seeking an experienced leader to oversee the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for both secured and unsecured products.The ideal...


  • Adelaide, South Australia Plenti Full time

    About the RoleWe are seeking an experienced Senior Collections Leader to join our Plenti team in Adelaide. This role will be a key position in our Operations Hub, responsible for overseeing the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for both secured and unsecured products.Key ResponsibilitiesDevelop...


  • Adelaide, South Australia Plenti Full time

    About PlentiPlenti is a fintech lender that offers faster, fairer loans by utilizing its cutting-edge technology. This innovative business is growing rapidly and striving to deliver exceptional customer experiences, thereby increasing its market share in the personal lending, renewable energy, and automotive finance sectors.We are a dynamic and ambitious...


  • Adelaide, South Australia Randstad Full time

    Job Title: Collections SpecialistRandstad is seeking a skilled Collections Specialist to join their team in Australia's fastest-growing finance lender. As a Collections Specialist, you will be responsible for building relationships with customers, providing quality resolution of disputed accounts, and identifying solutions to restore secured and unsecured...


  • Adelaide, South Australia Plenti Full time

    At Plenti, we're looking for a highly skilled Financial Hardship Specialist to join our team. This role plays a crucial part in supporting customers experiencing financial difficulties.This dynamic position requires you to manage hardship requests with care, professionalism, and a genuine commitment to understanding individual circumstances.You will be...


  • Adelaide, South Australia Plenti Full time

    About PlentiWe are a fintech lender that provides faster, fairer loans through smart technology and customer-centric service. Our goal is to deliver better value and experience to customers, taking market share from incumbent players in personal lending, renewable energy, and automotive finance.We are a dynamic and innovative business that is growing...


  • Adelaide, South Australia Plenti Full time

    Plenti is a pioneering fintech lender dedicated to providing faster, fairer loans through cutting-edge technology and exceptional customer service.We are a dynamic organization with a strong growth trajectory, seeking a seasoned professional to lead our Collections and Hardship function. As Senior Director, Financial Recovery, you will play a crucial role in...


  • Adelaide, South Australia Plenti Full time

    We are a fintech lender based in Australia, providing faster, fairer loans through smart technology and outstanding customer service.We seek a seasoned leader to oversee the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for both secured and unsecured products.The ideal candidate will have a strong...


  • Adelaide, South Australia Hudson Full time

    About the RoleThis is a fantastic opportunity to join our team as a Senior Collections Specialist.


  • Adelaide, South Australia Hudson Full time

    Role OverviewWe are seeking a highly skilled Senior Collections Specialist to join our team in Norwood, SA. This is a temporary 6-month contract with potential for permanent opportunities.


  • Adelaide, South Australia REO Group Full time

    Role OverviewThe Credit Administrator will be responsible for protecting and maximising revenue by effectively collecting payments from the customer base.The role involves managing mailbox operations, external customer portals, processing credit card refunds, and handling requests for statements and invoices.Key ResponsibilitiesOversee mailbox operations and...

  • Collections Expert

    2 weeks ago


    Adelaide, South Australia Hudson Full time

    About the RoleAs a Collections Officer/ Credit Services, you will play a pivotal role in managing overdue debts for clients by executing effective recovery strategies. This position is ideal for an emerging professional seeking to build a career in collections within a supportive and dynamic environment.Key Responsibilities:Debt Collection Activities: Manage...


  • Adelaide, South Australia Hudson Full time

    We are seeking a highly skilled Collections Officer to join our team at Hudson Australia. This is an exciting opportunity for a professional with exceptional communication skills and a passion for building strong relationships.Estimated Salary: $80,000 - $100,000 per annum (inclusive of 25% casual loading), depending on experience.About the Role:The...


  • Adelaide, South Australia Randstad Full time

    About the Role:We are seeking a skilled Collections Officer to join our team at Randstad. As a Collections Officer, you will be responsible for managing early arrears portfolios, conducting skip tracing, and making suitable arrangements with customers. You will also be responsible for monitoring financial hardship, variations, bankrupts, and defaults...