Senior Manager, Collections and Hardship

2 weeks ago


Adelaide, South Australia Plenti Pty Limited Full time
About the Role

We are seeking an experienced leader to join our Collections and Hardship team at Plenti Pty Limited. As a key member of our operations team, you will be responsible for overseeing the full lifecycle of collections, from early stage-delinquency through to recoveries and debt sales for both our secured and unsecured products.

Key Responsibilities
  • Develop tailored collections strategies for different customer segments, ensuring fair and effective treatment of customers experiencing financial hardship.
  • Lead and mentor a growing Collections team, fostering a high-performance culture and collaborating across internal departments to meet regulatory requirements and deliver fair customer outcomes.
  • Manage relationships with third-party vendors, including collection agencies, recovery firms, and auction houses.
  • Collaborate with key stakeholders on debt sales when required.
  • Ensure the team meets service level agreements (SLAs) and consistently achieves quality standards.
  • Identify opportunities for process optimization and the implementation of best practices across the collections function.
Requirements
  • Proven experience in managing collections across the full lifecycle, ideally within both secured and unsecured lending.
  • Strong understanding of relevant regulatory requirements, including NCCP, ASIC, and AML/KYC.
  • Demonstrated leadership skills with a track record of building and enabling high-performance teams.
  • Excellent relationship management skills, with experience working with external vendors and stakeholders.
  • Strong analytical and problem-solving abilities, with a focus on recoveries and continuous improvement.
About Plenti

Plenti is a fintech lender providing faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly, with a passion for delivering better customer value and experience. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.



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