Senior Manager, Collections and Hardship
2 weeks ago
We are seeking an experienced leader to join our Collections and Hardship team at Plenti Pty Limited. As a key member of our operations team, you will be responsible for overseeing the full lifecycle of collections, from early stage-delinquency through to recoveries and debt sales for both our secured and unsecured products.
Key Responsibilities- Develop tailored collections strategies for different customer segments, ensuring fair and effective treatment of customers experiencing financial hardship.
- Lead and mentor a growing Collections team, fostering a high-performance culture and collaborating across internal departments to meet regulatory requirements and deliver fair customer outcomes.
- Manage relationships with third-party vendors, including collection agencies, recovery firms, and auction houses.
- Collaborate with key stakeholders on debt sales when required.
- Ensure the team meets service level agreements (SLAs) and consistently achieves quality standards.
- Identify opportunities for process optimization and the implementation of best practices across the collections function.
- Proven experience in managing collections across the full lifecycle, ideally within both secured and unsecured lending.
- Strong understanding of relevant regulatory requirements, including NCCP, ASIC, and AML/KYC.
- Demonstrated leadership skills with a track record of building and enabling high-performance teams.
- Excellent relationship management skills, with experience working with external vendors and stakeholders.
- Strong analytical and problem-solving abilities, with a focus on recoveries and continuous improvement.
Plenti is a fintech lender providing faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly, with a passion for delivering better customer value and experience. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Senior Manager, Collections and Hardship
2 weeks ago
Adelaide, South Australia Plenti Full timepbAbout the Role/b/ppWe are seeking an experienced leader to oversee the full lifecycle of collections, from early stage-delinquency through to recoveries and debt sales for both secured and unsecured products./ppbKey Responsibilities/b/pulliDevelop tailored collections strategies for different customer segments, ensuring fair and effective treatment of...
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Senior Manager, Collections and Hardship
3 weeks ago
Adelaide, South Australia Plenti Full timeAbout the RoleWe are seeking an experienced leader to oversee our Collections and Hardship function. As a key member of our Operations team, you will be responsible for managing the full lifecycle of collections, from early stage-delinquency through to recoveries and debt sales for both secured and unsecured products.Key ResponsibilitiesDevelop tailored...
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Senior Manager, Collections and Hardship
3 weeks ago
Adelaide, South Australia Plenti Full timeAbout the RoleWe are seeking an experienced Collections and Hardship Manager to lead our Collections and Hardship function. This role will be based in our Adelaide Operations Hub and will be responsible for overseeing the full lifecycle of collections from early stage-delinquency through to recoveries and debt sales for both our secured and unsecured...
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Senior Manager, Collections and Hardship
1 week ago
Adelaide, South Australia Plenti Full timeAbout PlentiPlenti is a fintech lender that provides faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly.We are a fast-moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business...
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Senior Manager, Collections and Hardship
2 weeks ago
Adelaide, South Australia Plenti Full timeAbout PlentiPlenti is a fintech lender that provides faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly. Our goal is to deliver better customer value and experience, taking market share from incumbent players in the personal lending, renewable energy, and...
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