Customer Experience Ambassador

1 day ago


Adelaide, South Australia SOFITEL Full time
Delivering Exceptional Guest Experiences

Sofitel Adelaide is a 5-star hotel located in the heart of Adelaide, offering luxurious accommodations and exceptional service. As a Front Office Services Agent, you will be the face of our hotel, ensuring every guest interaction is warm, welcoming, and memorable.

About the Role

We are seeking an experienced and customer-focused individual to join our team as a Front Office Services Agent. In this role, you will be responsible for providing exceptional service to our guests, from check-in to check-out. You will manage communications, promote loyalty programs, and assist with luggage, setting the tone for exceptional service and making each guest stay even more memorable.

Requirements

  • Full Driver's License is essential; confident driver on both automatic and manual cars
  • Service-focused personality is a must; customer-related experience is an asset
  • Ability to deliver luxury service in line with Sofitel and LQA standards in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Must be located in Adelaide and ready for an immediate start

What We Offer

  • A competitive salary of $55,000 - $65,000 per annum, depending on experience
  • Opportunities for career growth and development within the Accor group
  • A fully laundered uniform provided
  • Free 24-hour access to our Employee Assistance Program
  • The chance to make a difference through our corporate social responsibility activities

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. Apply now to discover more about the enticing benefits and development opportunities this role offers.



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