Expert Technical Support Specialist

1 week ago

Perth, Western Australia beBeeTechnical Full time $90,000 - $110,000

As a Technical Services Analyst, you will play a key role in delivering exceptional support to clients worldwide. This exciting opportunity is ideal for individuals with a passion for technical services and a desire to work with cutting-edge technology in the mining industry.

Job Overview:
  • Provide timely remote and on-site Tier 1 support to clients, ensuring their systems are running smoothly and efficiently.
  • Deliver one-on-one and classroom training to clients, empowering them to get the most out of innovative technologies.

Key Responsibilities include collaborating with cross-functional teams to plan and execute system implementation and upgrade projects, contributing to product documentation, and troubleshooting software, hardware, and network issues using advanced problem-solving skills.

Requirements:
  • 3-5 years of user and admin support experience for an enterprise-class software system.
  • A solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products.
  • Mining experience/knowledge would be highly beneficial.
  • Advanced administration ability with databases (SQL), Real-Time software systems, Mobile Computing, and Windows networking experience.

Our Ideal Candidate possesses competence and understanding of historic and current Wenco hardware platforms.

What We Offer:
  • A dynamic and supportive team environment that encourages collaboration and growth.
  • A comprehensive training program that helps develop skills and expertise.
  • The opportunity to work with cutting-edge technology and contribute to the advancement of the mining industry.

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