Technical Expert Support Specialist

3 days ago


Perth, Western Australia beBeeTech Full time $85,000 - $110,000

Job Title: Tech Support Specialist Hybrid Perth

The role of a Tech Support Specialist is crucial in providing excellent customer experiences to current and potential customers and resellers.

Key Responsibilities:

  • Provide level 1 and 2 technical support as the first point of contact, responding to enquiries and requests in a timely and professional manner.
  • Take ownership of delivering excellent customer experiences.
  • Mapping and maintaining full support processes for our products.

Required Skills and Qualifications:

  • Experience using a ticketing system to manage workflows.
  • Proven history of building effective customer relationships.
  • Strong stakeholder management skills.

Benefits:

  • Generous salary package.
  • Flexible working hours.
  • Birthday leave.
  • Mental wellness day.
  • Volunteer leave.
  • Corporate discounts.
  • Internal career opportunities.

Our Company Culture:

We value innovation, measurable outcomes, and inclusivity. These values determine how we show up for our team and customers. Our company culture focuses on creating a positive work environment that encourages collaboration, growth, and development.



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