
Technical Expert Support Specialist
3 days ago
Job Title: Tech Support Specialist Hybrid Perth
The role of a Tech Support Specialist is crucial in providing excellent customer experiences to current and potential customers and resellers.
Key Responsibilities:
- Provide level 1 and 2 technical support as the first point of contact, responding to enquiries and requests in a timely and professional manner.
- Take ownership of delivering excellent customer experiences.
- Mapping and maintaining full support processes for our products.
Required Skills and Qualifications:
- Experience using a ticketing system to manage workflows.
- Proven history of building effective customer relationships.
- Strong stakeholder management skills.
Benefits:
- Generous salary package.
- Flexible working hours.
- Birthday leave.
- Mental wellness day.
- Volunteer leave.
- Corporate discounts.
- Internal career opportunities.
Our Company Culture:
We value innovation, measurable outcomes, and inclusivity. These values determine how we show up for our team and customers. Our company culture focuses on creating a positive work environment that encourages collaboration, growth, and development.
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