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Expert End-User Solution Architect

3 weeks ago

Melbourne, Victoria, Australia beBeeEndpoint Full time $118,000 - $148,000
Job Title: Endpoint Engineering Manager

We are seeking a highly skilled and experienced Endpoint Engineering Manager to lead our team in delivering exceptional customer experiences. As an Endpoint Engineering Manager, you will be responsible for designing, building, supporting, and continuously improving end-user solutions to help customers transform their business and modernize their experience.

Key Responsibilities:
  • Provide technical leadership and drive a high-performance culture within the team.
  • Lead automation efforts, driving improvements and efficiencies, and oversee daily operations of the Endpoint Engineering team.
  • Validate and maintain client risk and issues registers.
  • Ensure governance of all implementations and changes affecting the end-user SOE environment.
  • Identify improvements and project revenue opportunities within new accounts or contribute to the Service Improvement register for existing clients.
Requirements:
  • Comprehensive understanding of supporting customers across an outsourced delivery environment.
  • Previous operational management experience within a Managed Services Environment.
  • Excellent understanding of financials surrounding profit and loss.
  • Knowledge of Hardware and Software Vendors support processes, including product lifecycles.
  • Advanced End User management knowledge.
  • Modern and traditional End Point Device Management Solutions.