Food & Beverage Operations Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeader Full time $70,000 - $98,000
Key Responsibilities:

To guarantee seamless food and beverage operations, you will oversee daily front-of-house activities and ensure guest satisfaction. Additionally, you will lead and coordinate operational outlets, coach colleagues, and develop people through mentoring and training.

You must be able to respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction. It is also crucial to maintain health, safety, and sanitation regulations, including food handling and alcohol service standards.

Rostering colleagues according to business forecasts and requirements is essential, along with managing labor costs and optimising shift efficiency. You will also oversee inventory management, including ordering supplies, monitoring stock levels, and minimising waste.

Collaboration with the kitchen team to ensure seamless coordination between front- and back-of-house operations is necessary. Furthermore, you will implement and enforce company policies, including cash handling, upselling techniques, and customer service protocols.

Ensuring proper setup, execution, and breakdown of conference and event spaces, including catering and beverage services tailored to client specifications, is also a critical responsibility. Assisting in menu planning, special promotions, and event coordination as needed is an additional duty.

Leading by example, being the point of contact for all guests during their dining experience, delivering Food and Beverage service of the highest standard, and providing genuine warmth and thoughtful hospitality are key performance indicators.

Requirements:
  • A team player with a positive attitude and strong drive for results
  • Engaging interpersonal and excellent communication skills
  • Strong organisational and multitasking abilities, with attention to detail in event planning and execution
  • Planning in advance, ability to adapt and embrace unexpected operational situation changes
  • Exceptional customer service skills and a proactive approach to problem-solving
  • Demonstrate strong leadership capabilities being firm and fair with people management
  • Available to work a rotational roster that includes early mornings starting at 6.30am, afternoons, late evenings until 1am, weekends and public holidays are all part of the job
  • Experience in a high-volume restaurant, hotel dining, or event catering environment
  • Knowledge of wine, spirits, and beverage pairing for both dining and event menus
Qualifications:
  • Minimum of 2 years of experience in a supervisory role within the food and beverage or hospitality industry, with experience in conference and event operations preferred
  • Strong knowledge of food and beverage operations, including service standards, menu planning, inventory management, and event catering
  • Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team across dining and event settings
  • Proficient in point-of-sale (POS) systems and basic computer applications (e.g., Microsoft Office)

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