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Expert Implementation Services Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeImplementation Full time $160,000 - $220,000
Implementation Services Manager

We are seeking a highly experienced implementation services manager to join our team. The ideal candidate will have a mix of asset management and business knowledge, business analysis, project experience, relationship management, and implementation expertise.

The successful candidate will be responsible for leading or co-managing implementation projects, serving as a single point of contact for clients, and providing ongoing communication and evaluation of project status.

The role requires superior client-facing and communication skills, engaging with senior stakeholders/clients, interpreting workflow analysis documents, and converting them into configuration specifications for CR IMS.

The ideal candidate will also have experience managing large or multiple smaller projects, extensive front-office experience, experience with Charles River Trading System or similar applications, strong market instrument knowledge, and some technical knowledge, ideally SQL.

The role involves working with users or clients from technical or business backgrounds, third-level qualification, preferably a technical bachelor's degree, willingness to travel up to 50% per year, and flexibility with schedule and ability to work beyond regular hours.

Key Responsibilities:
  • Leading or co-managing implementation projects for the organization
  • Serving as a single point of contact for clients and stakeholders
  • Providing ongoing communication and evaluation of project status
  • Interpreting workflow analysis documents and converting them into configuration specifications for CR IMS
  • Guiding customers on best practices for implementation and workflow configuration
  • Executing daily project plan steps and tasks
  • Understanding and documenting client needs and requirements
  • Leading clients in utilizing organizational products and services effectively
  • Facilitating conference calls and meetings with other consultants and product experts
  • Managing training and consulting resource requests and allocations
  • Monitoring and assisting with issue escalation processes and resolution
  • Responding to additional product requests and inquiries
  • Coordinating work with internal representatives and teams