Service Implementation Expert

5 days ago

Sydney, New South Wales, Australia beBeeServiceDesign Full time $90,000 - $180,000

Service Design Specialist

This is a unique opportunity to take on the role of Service Design Specialist, working with a team to create and implement end-to-end support models for services delivered by Digital projects.

The key focus of the role is to ensure projects align to the ITIL service management framework by integrating Service Design principles. This involves collaborating with project teams to integrate co-design principles and practices into the design process, updating the Service Catalogue and associated OLAs and SLAs where required, and enabling 'Shift left' and Agile approach towards Service Design and Service Transition.

About the Role:

- Ensure all service design and end-to-end support models are created, reviewed, and implemented.

- Develop and contribute to user journey maps from Service Design perspective.

- Interpret evidence-based research and incorporate the respective information into driving the Service Design experiences.

Key Accountabilities:

- Work within the project teams as a service design specialist to collectively ensure integration of co-design principles and practices into the design process.

- Provide a range of design solutions and creative thinking to enable service design, characterised by rapid iteration disruptive thinking and a 'fail fast' approach to support achievement of project business objectives.

- Organise workshops to communicate key themes and to achieve alignment on key success factors - from stakeholder interviews and inception workshops to achieve alignment on key success factors.

Essential Requirements:

- Minimum 3 years' experience in Service Design and Transition.

- Experience in Agile Delivery methodologies, ideally Scrum and in-depth understanding of technical project delivery.

- Exceptional interpersonal skills including the ability to communicate techno-functional details, the ability to articulate complexity, strategy; and the ability to influence and bring others on the journey with you.

- Excellent analytical skills including proven experience in analysing and interpreting Service Design failures, preparing, and presenting analysis and reports, dealing with challenges creatively and achieving business-focused solutions.

We offer:

- Attractive Hourly Pay Rate Up to $900/Day + Super.

- Hybrid Work Arrangement (WFH + Parramatta Office).

- Quick Start.

About Us:

This is a unique opportunity to join an established company, helping job seekers find the right opportunity to match their skill set and career progression. We work with multiple corporate organisations and government agencies.

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