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Claims Specialist
2 months ago
Are you passionate about providing exceptional customer service and driving positive outcomes? Do you have a proven track record of delivering results in Workers Compensation claims? If so, we invite you to join our Perth team as a Claims Advisor at Suncorp Group.
Key Responsibilities:- Comprehensive Assessment: Obtain and review medical, financial, investigative, and rehabilitation reports to ensure accurate claim assessment.
- Compliance Champion: Ensure all legislative compliance timeframes are met, coupled with ongoing reviews of essential reports.
- Cost-Effective Solutions: Develop effective strategies to resolve claims efficiently, minimizing costs.
- Optimal Recovery: Facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.
- Exceptional Customer Service: Provide top-notch customer service, ensuring timely responses and efficient processing.
- Experience: Previous experience in Workers Compensation claims, backed by a proven track record of delivering results.
- Empathy and Compassion: A genuine sense of compassion and empathy for our customers, understanding their unique situations.
- Communication Prowess: Excellent verbal communication skills, enabling you to build rapport, convey complex information, and negotiate effectively with various stakeholders.
- Organizational Skills: Strong administrative and written skills, allowing you to manage all aspects of each claim within the framework of State legislation.
- Commitment and Integrity: A strong commitment to exceeding customer expectations and a high degree of integrity in all your interactions.
- Employee Discounts: Exclusive offers on over 400 Australian retailers, including Myer, David Jones, Coles, and Woolworths.
- Study Support: Encouragement of external learning and study support for eligible employees.
- Parental Leave: 20 weeks parental leave for primary carers.
- Wellness Initiatives: Discounts on major brand health insurance and discounted gym membership plans.
At Suncorp Group, we value our employees' unique experiences, insights, and diverse workforce. We'd love to see your application and speak with you even if you don't match the above-mentioned requirements.
