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Claims Specialist
1 month ago
We are seeking a highly skilled Claims Specialist to join our RAC Insurance Claims team. As a Claims Specialist, you will be responsible for managing an individual caseload of claims through to finalisation, identifying potential recovery action, and negotiating settlements for claims.
Key Responsibilities- Manage an individual caseload of claims through to finalisation
- Identify potential recovery action as part of effective claims management
- Review quotes and authorise repair costs
- Negotiate on settlements for claims
- Act as a technical referral point for internal teams
- Provide empathy and understanding while handling complex conversations
- Consistently provide service that exceeds member's expectations
- Identify continuous improvement initiatives
- Exceptional customer service skills and a high attention to detail
- Excellent communication and strong negotiation skills
- Ability to gather, collate and present evidence and make informed decisions
- Ability to clearly communicate complex processes and decisions to our members
- Results orientated mindset
- Self-driven and motivated with the ability to work autonomously
- Experience in claims lodgement and knowledge of end-to-end claims process desirable
- Previous experience working within the financial services industry desirable
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
