Customer Support Specialist

1 month ago


Sunshine Coast, Australia Fuse Recruitment Full time
About Fuse Recruitment

We're a leading recruitment agency specialising in the insurance industry, providing expert services to established clients.

Role Overview

This is a full-time position with rotational shifts between 6am and 6pm, Monday to Saturday. As a Customer Service Consultant, you will be the first point of contact for customers, ensuring a positive experience through exceptional communication and problem-solving skills.

Key Responsibilities:
  • Manage inbound customer enquiries efficiently and effectively.
  • Provide accurate information on insurance products and services, addressing customer concerns with professionalism and empathy.
  • Collaborate with team members to build strong relationships and drive results.
What You'll Need to Succeed:
  • Exceptional customer service and relationship-building skills.
  • Strong time management skills, with the ability to work in a fast-paced environment.
  • Attention to detail and basic computer skills.
  • Prior call centre experience is preferred but not essential.
Benefits:
  • Attractive salary: $60,000 - $80,000 per annum, depending on experience.
  • Access to discounted insurance products.
  • Opportunities for career growth and personal development.
  • Join a dynamic culture that celebrates success with regular events.
  • Option to purchase additional leave.
Location:

This role is based in a major city, with easy access to public transport.


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