Customer Support Specialist
1 month ago
We're a leading recruitment agency specialising in the insurance industry, providing expert services to established clients.
Role OverviewThis is a full-time position with rotational shifts between 6am and 6pm, Monday to Saturday. As a Customer Service Consultant, you will be the first point of contact for customers, ensuring a positive experience through exceptional communication and problem-solving skills.
Key Responsibilities:- Manage inbound customer enquiries efficiently and effectively.
- Provide accurate information on insurance products and services, addressing customer concerns with professionalism and empathy.
- Collaborate with team members to build strong relationships and drive results.
- Exceptional customer service and relationship-building skills.
- Strong time management skills, with the ability to work in a fast-paced environment.
- Attention to detail and basic computer skills.
- Prior call centre experience is preferred but not essential.
- Attractive salary: $60,000 - $80,000 per annum, depending on experience.
- Access to discounted insurance products.
- Opportunities for career growth and personal development.
- Join a dynamic culture that celebrates success with regular events.
- Option to purchase additional leave.
This role is based in a major city, with easy access to public transport.
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