Customer Retention Specialist
1 month ago
As a Customer Retention Specialist at Youi, you will play a crucial role in ensuring our customers' satisfaction and loyalty.
This dynamic environment offers new challenges each day, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.
About the RoleWe are seeking an experienced Insurance Customer Advocacy Expert to join our team. As a key member of our customer retention team, you will be responsible for delivering exceptional customer-focused solutions through inbound calls.
Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.
Key Responsibilities:- Professionally handle inbound customer calls with empathy and expertise.
- Enhance customer loyalty by delivering top-notch, personalised solutions.
- Identify and address the root causes of customer concerns.
- Collaborate with colleagues to ensure comprehensive customer support.
- Assist with policy renewals, changes, cancellations, and amendments.
We are looking for individuals who exhibit strong problem-solving abilities and excellent communication skills. Previous experience in customer service or customer retention is advantageous, but not essential.
If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply.
What We Offer:- $65,000 - $85,000 per annum (depending on location and experience)
- 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
- Career progression opportunities – we believe in promoting from within
- Paid induction training and ongoing career development
- Onsite Barber, Brow Bar and Massage
- Games Room and free use of the Youi Bicycle Fleet
- Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
- Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
- Onsite Car Detailing Service
- Discounted Insurance Products
- Great Work Life Balance with set start and finish times
- Casual Dress code
- End of Trip Facilities
-
Customer Retention Officer
5 months ago
Sunshine Coast, Australia Youi Full timeJoin our dynamic team as a Customer Retention Officer and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of...
-
Retention Advisor
6 months ago
Sunshine Coast, Australia Youi Pty Ltd Full timeJoin our dynamic team as a Customer Retention Advisor and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of...
-
Retention Representative, Southport
4 months ago
Gold Coast, Australia Foxtel Group Full time**Retention Representative, Southport** **Location**: Gold Coast CBD, Southbank Are you the go-to person amongst your peers for recommending the latest must-watch TV shows, dissecting the weekend's big game, or critiquing the newest blockbuster film? As a Retention Agent you'll channel your passion for entertainment into daily conversations with our...
-
Retention Agent
7 months ago
Gold Coast, Australia Foxtel Group Full time**Retention Agent - Gold Coast** **Location**: Gold Coast CBD Are you the go-to person amongst your peers for recommending the latest must-watch TV shows, dissecting the weekend's big game, or critiquing the newest blockbuster film? As a Retention Agent you'll channel your passion for entertainment into daily conversations with our customers. You'll...
-
Expressions of Interest
1 month ago
Gold Coast, Australia Foxtel Full time**Expressions of Interest (Gold Coast) - Retention Representatives 2025**: - **Job no**: 498021 **Work type**: Full time **Location**: Gold Coast CBD **Categories**: Customer - Are you the go-to person amongst your peers for recommending the latest must-watch TV shows, dissecting the weekend's big game, or critiquing the newest blockbuster film?- As a...
-
Expressions of Interest
1 month ago
Gold Coast, Australia Foxtel Group Full time**Expressions of Interest (Gold Coast) - Retention Representatives 2025** **Location**: Gold Coast CBD Are you the go-to person amongst your peers for recommending the latest must-watch TV shows, dissecting the weekend’s big game, or critiquing the newest blockbuster film? As a Retention Agent you’ll channel your passion for entertainment into daily...
-
Customer Experience Specialist
4 weeks ago
Sunshine Coast, Australia Youi Full timeWe are seeking a dynamic and motivated Customer Experience Specialist to join our team. As a Sales Advisor, you will be responsible for selling the benefits of our products and providing exceptional customer service to our customers.You will listen to our customers' needs and identify opportunities to provide tailored policies to suit their individual...
-
Customer Experience Specialist
4 weeks ago
Sunshine Coast, Australia The Just Group Full timeAbout the RoleWe are seeking a skilled Customer Experience Specialist to join our team at The Just Group. In this exciting role, you will have the opportunity to work with a supportive team and deliver an exceptional customer experience.This casual position is perfect for someone who has an interest in seasonal fashion trends and is able to connect with...
-
Customer Banking Specialist Relief Maroochydore
4 months ago
Sunshine Coast, Australia Commonwealth Bank Full time**Thorough training program to kickstart your banking career** - **Access to extensive employee benefits & discounts** - **Be part of a collaborative and high-performing culture As a Customer Banking Specialist Relief - travel will be required to support surrounding branches in the Sunshine coast area **Roster**:10 - 2pm Monday to Friday or 9:30 -...
-
Customer Service and Logistics Specialist
4 weeks ago
Sunshine Coast, Australia PATH4 Group Full timeAbout the RoleWe are seeking an experienced professional to join our team as a Customer Service and Logistics Specialist. This is a critical role that requires strong communication, problem-solving, and analytical skills.Key Responsibilities:Process and manage customer purchase orders in our ERP system (QAD) with accuracy and efficiency.Coordinate domestic...
-
Insurance Customer Experience Specialist
4 weeks ago
Sunshine Coast, Australia Fuse Recruitment Full timeAbout Your New Career PathWe're looking for dedicated and customer-focused professionals to join our client in the Insurance sector as Insurance Customer Experience Specialists. In this role, you will be the first point of contact for customers and ensure a positive experience.This is a full-time position with rotational shifts between 6am – 6pm, Monday...
-
CRM Specialist
7 months ago
Gold Coast, Australia Jivaro Full timeAs a CRM Specialist, you will be responsible for developing and implementing strategies to effectively manage and enhance relationships with customers. You will work closely with various departments, including sales, marketing, and customer service, to leverage the CRM platform and data analytics tools to drive customer engagement and retention. Key...
-
Customer Service Specialist
4 weeks ago
Sunshine Coast, Australia Youi Full timeWe are seeking a skilled Customer Service Specialist - Sales to join our team at Youi. This part-time role is an excellent opportunity for individuals who enjoy delivering exceptional customer experiences.The estimated salary for this position is around $60,000 per annum. As a Sales Advisor, you will work Monday to Friday, 9 am to 2 pm, promoting the...
-
Insurance Advisor
1 month ago
Sunshine Coast, Australia Youi Full timeAre you passionate about delivering exceptional customer experiences? We have an exciting opportunity for a dynamic and results-driven individual to join our team as an Insurance Advisor - Customer Experience Specialist.Based in the beautiful Sunshine Coast, you will be responsible for providing outstanding service to our New South Wales customers, helping...
-
Customer Banking Specialist Nambour
3 weeks ago
Sunshine Coast, Australia Commonwealth Bank Full time**Thorough training program to kickstart your banking career** - **Access to extensive employee benefits & discounts** - **Be part of a collaborative and high-performing culture **25hours per week**:Monday to Friday 9:30 - 1:30pm **Do work **that **matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking...
-
Sales and Customer Solutions Specialist
4 weeks ago
Sunshine Coast, Australia Ausreo Pty Ltd Full timeAusreo Pty Ltd, a leading manufacturer and supplier of concrete reinforcing products, is seeking a Sales and Customer Solutions Specialist to join its team in Sunshine Coast. The successful candidate will thrive in an environment where service, sales, and customer solutions are paramount.About the RoleThis role will see you as the face of our company and...
-
Customer Banking Specialist Maroochydore and
2 months ago
Sunshine Coast, Australia Commonwealth Bank Full time**_We are seeking enthusiastic customer service professionals to join our _**_Maroochydore 7 Sunshine Coast _**_team _** - _Monday to Friday 10 - 3pm _ - _Monday to Friday 11 - 4pm _ - must be able to travel when required - Nambour, Kawana, Coolum, Noosa, Gympie and Caloundra **Do work that matters As the public face of CommBank, the Retail Banking Services...
-
Customer Banking Specialist Relief
3 months ago
Sunshine Coast, Australia Commonwealth Bank Full time**_We are seeking enthusiastic customer service professionals to join our Maroochydore branch team _** **Position 1 - 20 hours per week**: - Monday - Friday: 12.00pm - 4.00pm **Position 2 - 20 hours per week**: - Monday - Friday: 10.00am - 2.00pm **Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a...
-
Customer Banking Specialist Noosaville
4 months ago
Sunshine Coast, Australia Commonwealth Bank Full time**Thorough training program to kickstart your banking career** - **Access to extensive employee benefits & discounts** - **Be part of a collaborative and high-performing culture** - MON 09:30 - 4PM - TUES 11AM - 4p - WED 10:30 - 4pm - THURS 9:30 - 4pm - FRI 9:30 - 4pm **Do work that matters** As the public face of CommBank, the Retail Banking Services...
-
Visitor Services and Membership Specialist
6 months ago
Sunshine Coast, Australia HRM Contracting and Consulting Full timeAre you looking for your next career move and wanting to work in paradise? We are seeking a **Visitor Services and Membership Specialist** to join this incredible team at **Tourism Noosa**. Tourism Noosa is the official tourism marketing and destination management organisation for the Noosa Shire on the Sunshine Coast, Queensland. It is a dynamic and...