Customer Retention Specialist

1 month ago


Sunshine Coast, Australia Youi Full time

As a Customer Retention Specialist at Youi, you will play a crucial role in ensuring our customers' satisfaction and loyalty.

This dynamic environment offers new challenges each day, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.

About the Role

We are seeking an experienced Insurance Customer Advocacy Expert to join our team. As a key member of our customer retention team, you will be responsible for delivering exceptional customer-focused solutions through inbound calls.

Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.

Key Responsibilities:
  • Professionally handle inbound customer calls with empathy and expertise.
  • Enhance customer loyalty by delivering top-notch, personalised solutions.
  • Identify and address the root causes of customer concerns.
  • Collaborate with colleagues to ensure comprehensive customer support.
  • Assist with policy renewals, changes, cancellations, and amendments.
About You:

We are looking for individuals who exhibit strong problem-solving abilities and excellent communication skills. Previous experience in customer service or customer retention is advantageous, but not essential.

If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply.

What We Offer:
  • $65,000 - $85,000 per annum (depending on location and experience)
  • 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
  • Career progression opportunities – we believe in promoting from within
  • Paid induction training and ongoing career development
  • Onsite Barber, Brow Bar and Massage
  • Games Room and free use of the Youi Bicycle Fleet
  • Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
  • Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
  • Onsite Car Detailing Service
  • Discounted Insurance Products
  • Great Work Life Balance with set start and finish times
  • Casual Dress code
  • End of Trip Facilities


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