Customer Experience Representative

6 days ago


Alice Springs, Northern Territory, Australia Qantas Group Full time
Exciting Opportunity at Qantas Group

We are seeking a skilled and dedicated individual to join our team as a Customer Service Agent in Alice Springs.

About the Role

This is a permanent part-time opportunity, working a 7-day rotational shift roster. As a Customer Service Agent, you will be responsible for creating a welcoming environment for customers, meeting and greeting passengers, assisting with special needs, and providing information to ensure a smooth travel experience.

About You
  • You have recent face-to-face customer service experience in hospitality, tourism, or other customer-focused industries.
  • You possess a passion for customer service, a proactive 'can-do' attitude, and excellent communication skills.
  • You can work independently and as part of a team, adapting to an ever-changing environment.
What We Offer

The Qantas Group is committed to delivering exceptional customer experiences. As a valued member of our team, you will enjoy:

  • A competitive estimated salary range of $60,000 - $80,000 per annum, depending on your level of experience.
  • Heavily discounted air travel within Australia and across the globe, as well as exclusive deals on accommodation and holidays.
  • Flexible leave options, including 18 weeks paid parental leave and the option to purchase additional paid leave.
  • Access to thousands of rewards through our partnerships, including shopping, food, and wine discounts.
  • A supportive wellbeing program, offering learning opportunities, mental health resources, and nutrition planning.
Join Our Team

The Qantas Group is an equal opportunity employer, committed to diversity and inclusion. If you're ready to take on this exciting challenge and meet the requirements, we encourage you to apply.



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