Credit Optimization Specialist

2 weeks ago


Melbourne, Victoria, Australia AGL Full time

Transforming the Future of Energy

At AGL, we're redefining the way homes and businesses live and work across the country. As a key member of our Credit & Affordability team, you'll play a pivotal role in shaping our debt reduction strategies and driving collections performance.

About the Role

We're seeking a skilled Credit Specialist to lead and support the delivery of debt reduction outcomes through key initiatives across Credit & Affordability. As a champion of process improvement, you'll drive accelerated and structured delivery of improvements while building capabilities for members within Credit & Affordability.

Key Responsibilities:

  • Develop and implement campaigns to drive collections outcomes using a champion-challenger methodology
  • Provide expert advice to stakeholders and functional owners on process improvement techniques
  • Effectively manage stakeholders to ensure outcomes align with AGL and Credit & Affordability strategies
  • Contribute to the development of strategic initiatives to improve AGL's debt book, reputation, and customer experience
  • Recommend and implement strategies to consistently improve collections performance

What We're Looking For:

  • Advanced SQL interpretation and development capabilities
  • Proven assertiveness, conflict resolution, and negotiation skills
  • Self-managing and proactive with the ability to manage streams of work independently
  • Strong risk analysis skills leading to sound decision making
  • Strong presentation skills with clear, concise communication
  • Experience in credit risk and collections analytics desirable

Why Join AGL?

We offer a wide range of benefits, including flexible working options, discounts on energy and telco plans, and access to our reward and recognition program. You'll also have the opportunity to participate in our diversity and inclusion initiatives and contribute to shaping the future of energy in Australia.



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