Credit Management Expert

4 weeks ago


Melbourne, Victoria, Australia AGL Full time

Transformative Opportunity

At AGL, we're redefining the energy landscape, and we're seeking a skilled Credit Specialist to join our Credit & Affordability business unit. As a key member of our team, you'll play a pivotal role in managing complex issues and escalations related to customer indebtedness.

About the Role

As a Credit Specialist, you'll be responsible for providing expertise in managing exceptions and escalations when dealing with complex collections. You'll work closely with our Collections Experience team to minimize overdue accounts, prevent bad debts, and uphold optimal customer experience.

Key Responsibilities:

  • Managing complex issues and escalations related to customer indebtedness.
  • Completing complex reconciliations across customers to determine the best approach to address customer debt.
  • Collaborating with key stakeholders to develop resolutions, strategic processes, and policies to address and mitigate future instances.
  • Maximizing cash flow and minimizing current and future bad debt exposure from the portfolio.
  • Providing expert guidance to credit officers within the portfolio.
  • Collaborating with external lawyers to prepare and execute litigation proceedings.

What We're Looking For

  • Demonstrated experience in managing complex issues and escalations at an individual level.
  • Proven assertiveness and negotiation skills.
  • Sound conflict resolution skills with the ability to elicit commercial outcomes.
  • Proven experience working with legal teams on debt recovery and litigation processes.
  • Excellent analytical and financial data interpretation skills.

Why Join AGL?

We offer a wide range of benefits, including flexible working options, discounts on energy and telco plans, and access to our reward and recognition program. We're committed to diversity and inclusion, and we welcome applicants from diverse backgrounds.

Location: Docklands VIC 3008

Job Family Group: Business and Organization Analysis Management



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