Credit Specialist

4 weeks ago


Melbourne, Victoria, Australia AGL Full time

Transforming the Future of Energy

At AGL, we're redefining the way homes and businesses live and work across the country. As a Credit Specialist, you'll play a pivotal role in shaping our sustainable energy future. This is an exciting opportunity to join our Credit & Affordability team and drive debt reduction outcomes through innovative initiatives.

About the Role

As a Credit Specialist, you'll be responsible for leading and supporting the delivery of debt reduction outcomes. You'll drive key initiatives across Credit & Affordability, leveraging your expertise to create a dynamic and creative environment that aims to improve debt recovery functions.

Key Responsibilities:

  • Deliver and prove uplift of collections outcomes via campaign delivery, using a champion-challenger methodology
  • Provide advice to stakeholders and functional owners on improved process improvement techniques
  • Effectively manage stakeholders (internal and external to Credit) to ensure outcomes align with AGL and Credit & Affordability strategies
  • Actively participate in and contribute to output and outcomes focused on various areas of the credit strategic landscape
  • Recommend and implement strategies and initiatives, supported by insights, to improve AGL's debt book, reputation, and brand, and customer experience

What You'll Bring:

  • SQL interpretation and development capabilities – Basic to Advanced level
  • Proven assertiveness, conflict resolution, and negotiation skills
  • Self-managing, proactive with the ability to manage streams of work end-to-end independently
  • Strong risk analysis skills leading to sound decision-making
  • Strong presentation skills with clear, concise communication
  • Experience in preparation of financial models and business cases desirable
  • Experience in credit risk and collections analytics desirable
  • SAP experience preferred

Benefits and Inclusion

At AGL, we offer a wide range of benefits, including flexible working options, discounts on energy, telcos, and solar plans, and access to an additional week of recharge leave per year. We value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community.

Location: Docklands VIC 3008

Job Family Group: Business and Organization Analysis Management



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