Service Excellence Director

3 days ago

Canberra, ACT, Australia beBeeQuality Full time $110,102 - $114,983
Job Description

The Quality and Service Improvement Lead is responsible for developing, promoting, and influencing the quality and safety of our services. This role will focus on developing mechanisms to support our delivery of safe and high-quality Out of Home Care services (OOHC), Sustaining Families services, and practices in the ACT.

Some key responsibilities include:

  • Overseeing quality and safeguarding to meet all legislative and organisational standards while managing registration, audits, and promoting culturally safe practices for First Nations children.
  • Developing and reviewing local procedures and improvement plans, leading audits, and ensuring actions are tracked and completed.
  • Coordinating responses to incidents and complaints, maintaining accurate records, and ensuring reporting meets all requirements.
  • Providing guidance and training on care standards and policy to staff while supporting local and national practice improvements.

This is a part-time (0.8 FTE/ 4 days a week), ongoing position with flexible work arrangements.

Requirements

To be successful in this role, you'll come with:

  • A recognised Social Work, Quality, or Business Management Qualification.
  • Minimum two years' experience in child safety, out of home care, or family services with at least one year of supervisory experience.
  • Demonstrated experience in policy review within a quality framework and developing and maintaining quality and practice procedures.
  • Demonstrated experience in quality management, compliance, and accreditation coordination.
  • Strong knowledge of relevant legislation, policies, procedures, and current thinking regarding child safety out of home care and child safeguarding.
Benefits
  • Work-Life Balance: Flexible work arrangements.
  • Health and Wellbeing: Discounted health insurance and gym memberships, counselling services, and five weeks' annual leave after two years' continuous service.
  • Professional Development: Digital eLearning, face-to-face training, and an online library; opportunity to apply to an annual learning fund.
  • Salary Packaging: A portion of your wage is paid tax-free each pay.
About Us
  • We are committed to Equal Opportunity, ethical practice, and the principles of cultural diversity and social inclusion.
  • Key Assets Australia is a Child Safe organisation, committed to the safety and wellbeing of all children and young people.

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