Operational Excellence Manager

3 days ago

Canberra, ACT, Australia beBeeDelivery Full time $100,000 - $140,000
Service Delivery Excellence

The ideal candidate will be responsible for driving exceptional service delivery that meets and exceeds customer expectations.

Key Responsibilities:
  • Conduct thorough analysis of current service operations to identify areas for improvement and opportunities for growth.
  • Evaluate future service needs and business requirements to ensure services remain relevant and effective.
  • Monitor service performance and address potential issues proactively.
  • Build and maintain strong relationships with customers to understand their needs and expectations.
  • Manage customer complaints and develop effective solutions.
Requirements:
  • Prior experience in a service delivery management role, preferably in a federal government or similar sector.
  • Demonstrated expertise in analyzing complex service operations and developing strategies for improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to work independently and as part of a team, with a focus on delivering high-quality results.

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