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Sea Logistics Customer Service Representative

1 month ago


Melbourne, Victoria, Australia Kuehne Nagel Full time

About Kuehne+Nagel

We are a leading logistics company with over 80,000 employees across 1,300 locations in more than 100 countries.

As an equal opportunities employer, we value diversity and are committed to creating an inclusive work environment.

We are seeking a motivated and experienced Sea Logistics Customer Care Specialist to support our customers in Melbourne.

Your Role

This role is critical in ensuring customer satisfaction and retention by providing proactive updates, problem-solving, and working closely with the field sales and operations teams.

Your Responsibilities

  • Monitor customer shipments and provide timely updates to ensure customer satisfaction.
  • Assist with the customer onboarding process to ensure seamless integration.
  • Take ownership of customer accounts and drive continuous improvement initiatives to enhance customer experience.
  • Manage quotations and customer data to ensure accuracy and consistency.
  • Develop and maintain operational relationships with customers to ensure mutual understanding and satisfaction.
  • Provide regular reporting and performance analysis to support business decisions.

Your Skills and Experiences

We are looking for a candidate who is open to growth and development, with excellent customer service skills, strong problem-solving abilities, and proficiency in computer systems.

Why Choose Kuehne+Nagel

We offer flexible working arrangements, including remote work options, to support work-life balance. Our employees have access to continuous professional development opportunities, regular career progression discussions, and a supportive work environment.

We are committed to making a positive impact on the environment and have set ambitious targets to achieve carbon neutrality for our sea freight shipments by 2030.