Sea Logistics Customer Care Ambassador

4 weeks ago


Melbourne, Victoria, Australia Kuehne+Nagel Full time

Your Role

We are seeking a skilled Customer Care Specialist to support our sea logistics operations. This role is key in ensuring the retention of customer portfolios and driving customer satisfaction.

Your Responsibilities

  • Monitor customer shipments to provide proactive updates and problem-solving assistance.
  • Assist with the onboarding process for new customers.
  • Take ownership of customer accounts and drive continuous improvement initiatives.
  • Manage quotations and customer data.
  • Develop and maintain operational relationships with customers.
  • Analyze performance and provide regular reporting.

Key Skills and Experience

To be successful, you will possess excellent customer service skills, strong problem-solving abilities, and proficiency in computer systems. We value diversity, active listening, and a growth mindset.

Why Choose Us

We offer flexible working arrangements, including remote work options and flexible hours. Our company prioritizes professional development and career progression, with a focus on individual goals and continuous learning.



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