Guest Service Expert
3 weeks ago
About the Role
The Westin Perth is seeking a skilled Guest Service Expert to join our team. As a key member of our Front Office Department, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities
- Process guest check-ins and check-outs, maintaining accurate records and resolving any issues that may arise.
- Assist with guest inquiries, providing information and resolving concerns in a professional and courteous manner.
- Take reservations and manage guest accounts, ensuring accurate and up-to-date information.
- Collaborate with other departments to ensure a smooth and efficient guest experience.
- Develop and maintain a thorough knowledge of hotel services and amenities, promoting them to guests as appropriate.
Requirements
- Competent in Word, Excel, PowerPoint, and OPERA software.
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Articulate and confident in English language, with a positive attitude and electric personality.
What We Offer
- A competitive salary and benefits package, including parental leave, birthday leave, and long service leave portability.
- Travel and stay benefits, including eligibility into our Bonvoy loyalty program.
- Incentive, recognition, and wellbeing programs, promoting a healthy work-life balance.
- Excellent career growth and learning opportunities, with access to Employee Assistance Programs.
How to Apply
If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.
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