Guest Service Expert

3 weeks ago


Perth, Western Australia Marriott Full time

About the Role

The Westin Perth is seeking a skilled Guest Service Expert to join our team. As a key member of our Front Office Department, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities

  • Process guest check-ins and check-outs, maintaining accurate records and resolving any issues that may arise.
  • Assist with guest inquiries, providing information and resolving concerns in a professional and courteous manner.
  • Take reservations and manage guest accounts, ensuring accurate and up-to-date information.
  • Collaborate with other departments to ensure a smooth and efficient guest experience.
  • Develop and maintain a thorough knowledge of hotel services and amenities, promoting them to guests as appropriate.

Requirements

  • Competent in Word, Excel, PowerPoint, and OPERA software.
  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Articulate and confident in English language, with a positive attitude and electric personality.

What We Offer

  • A competitive salary and benefits package, including parental leave, birthday leave, and long service leave portability.
  • Travel and stay benefits, including eligibility into our Bonvoy loyalty program.
  • Incentive, recognition, and wellbeing programs, promoting a healthy work-life balance.
  • Excellent career growth and learning opportunities, with access to Employee Assistance Programs.

How to Apply

If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.


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