Guest Service Representative

3 weeks ago

Perth, Western Australia Hilton Hotels Full time

{"h1": "Welcome to DoubleTree by Hilton Perth Northbridge", "p": "We are seeking a skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our guests.

Responsibilities:

* Provide exceptional customer service and respond to guest inquiries in a timely and professional manner
* Manage guest relations and resolve any issues or concerns in a fair and efficient manner
* Maintain accurate records and databases, including guest information and preferences
* Ensure a safe and secure work environment

Requirements:

* Australian working rights
* Previous front desk/reception experience is advantageous
* Confident and professional personality with an aptitude for hospitable service, teamwork, and patience
* Strong communication skills, with a bonus for those who are multilingual
* Proficient technology skills and attention to detail, with protection for confidential information
* Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

At DoubleTree by Hilton Perth Northbridge, we are committed to providing a warm and welcoming experience for our guests. We believe that our team members are the key to delivering this experience, and we are seeking individuals who share our values and are passionate about delivering exceptional service.

Apply now to join our team and become a part of our dynamic and supportive work environment.

We look forward to hearing from you"}

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