Customer Service Officer

1 week ago


Gladstone Central, Queensland, Australia Followmont Transport Full time
About the Role

We are seeking a proactive and organised Customer Service Officer to join our team in a fast-paced, full-time role at Followmont Transport. The successful candidate will be responsible for managing inbound calls and emails, providing exceptional service, and building strong relationships with internal and external customers.

Key Responsibilities
  • Handle inbound calls and emails, assisting with customer inquiries and resolving issues efficiently.
  • Build rapport and maintain relationships with customers, ensuring their needs are met and exceeded.
  • Perform general office and administrative duties, including data entry.
Requirements

To be successful in this role, you will require:

  • Experience in a fast-paced, dynamic environment.
  • Ability to manage multiple tasks simultaneously with attention to detail.
  • A positive, proactive attitude and excellent communication skills.
Benefits

We offer a comprehensive training program, on-site parking, employee recognition programs, regular hours, and a strong focus on work-life balance.

What We Offer
  • Full-time, permanent position.
  • Comprehensive training with internal career progression opportunities.
  • On-site parking available.
  • Employee Recognition Program – We love rewarding our team.
  • Regular hours with a weekly pay cycle.
  • Strong focus on work-life balance.
Estimated Salary: $65,000 - $80,000 per annum (depending on experience)

This salary range is estimated based on industry standards and the level of responsibility required for this role. If you're ready to thrive in a dynamic environment and make an impact, please apply now.



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