Customer Service Ambassador
3 weeks ago
Job Summary
Oaks Grand Gladstone Hotel is seeking a skilled Guest Service Agent to provide exceptional customer service to our guests. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for our guests, from check-in to check-out.
Key Responsibilities
- Welcome and check-in guests in a professional and friendly manner
- Communicate effectively with guests to understand their needs and preferences
- Make bookings and assist guests with their stay
- Provide exceptional customer service and resolve any issues that may arise
Requirements
- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and a positive attitude
- Ability to work a variety of shifts, including weekends and public holidays
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