Customer Service Ambassador

6 days ago


Gladstone Central, Queensland, Australia Oaks Hotels Full time

Job Summary

Oaks Grand Gladstone Hotel is seeking a skilled Guest Service Agent to provide exceptional customer service to our guests. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for our guests, from check-in to check-out.

Key Responsibilities

  • Welcome and check-in guests in a professional and friendly manner
  • Communicate effectively with guests to understand their needs and preferences
  • Make bookings and assist guests with their stay
  • Provide exceptional customer service and resolve any issues that may arise

Requirements

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and a positive attitude
  • Ability to work a variety of shifts, including weekends and public holidays


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