Help Desk Technician

6 days ago

Canberra, ACT, Australia beBeeSupport Full time $60,000 - $80,000
Desktop Support Specialist Role Overview

The successful candidate will be responsible for providing day-to-day technical support to end users across the organization, including remote and regional locations. This involves ensuring efficient service while maintaining compliance with tracking and security requirements.

Key Responsibilities:
  • Pack and receive shipments of ICT hardware assets.
  • Image and configure new laptops, desktops, and high-spec devices for deployment.
  • Resolve ICT service requests and incidents logged in ServiceNow.
  • Prepare and restock new starter laptop bundles at regional sites.
  • Maintain accurate and up-to-date warehouse inventory records.
  • Import hardware hash data into Autopilot for newly imaged devices.
  • Raise Microsoft support cases for device errors where required.
  • Test and evaluate new image builds as part of collaboration with the cloud team.
  • Coordinate with the HAM team to support stock control and replenishment processes.
  • Provide support for co-location project teams with workstation remediation and deployment tasks.
  • Troubleshoot and test returned hardware for reusability.
  • Clean and sanitize returned ICT devices for reuse or disposal.
  • Remove SIM cards, wipe drives, and update retirement status in ServiceNow for returned assets.
  • Package and stage e-waste items for compliant disposal.
Technical Requirements:
  • ITIL Foundation certification
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively as part of a team
  • Strong analytical and problem-solving skills
  • Proficiency in MS Office applications
  • Knowledge of IT service management frameworks
  • Experience with ServiceNow and other IT service management tools

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