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Claims Officer

4 weeks ago

Darwin, Northern Territory, Australia Gallagher Full time
Overview

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is fast-paced, challenging and rewarding. Our culture is social and engaging, underpinned by The Gallagher Way – values lived daily by our people. We offer supportive learning and career pathways, ongoing access to training and development, and strong succession planning with mentoring and training programs. We are in a period of transformation and change and invite you to be part of it.

As part of our expansion in the NT workers compensation market, we are offering a unique opportunity for a Claims Officer to join our Self-Insurance team. In this role you will deliver a proactive, empathetic and organised claims management service to our key client and support the return-to-work process for injured workers. Based in our Darwin office, you will bring your existing expertise or transferable skills to a rewarding role, supported by specialist communities of practice for Return to Work, Injury Management and Mental Health.

How you'll make an impact
  • Act as the first point of contact for injured workers, employers, medical practitioners and others for all matters regarding a workplace injury claim.
  • Drive the return-to-work process through proactive claims management, including determining entitlements, scheduling appointments, conducting regular contacts and reviews, and processing benefits/payments in accordance with relevant legislation.
  • Identify barriers and develop measures to address them.
  • Collaborate with internal stakeholders, including Eligibility Officers, Return-to-Work Specialists, Injury Management Consultants and Mental Health Consultants.
  • Provide education to stakeholders regarding return-to-work processes and legislative obligations.
  • Participate in regular claims reviews with key stakeholders.
  • Request and obtain information to assist with ongoing claim management.
  • Undertake compliance-related tasks such as accurate data entry and attaching documentation to the claims management system.
About you
  • A passion for helping people with experience in administration or customer service. A background in workers' compensation, claims or related disciplines is highly regarded.
  • Highly developed communication skills, with the ability to engage at all levels of the organization and with a varied set of stakeholders.
  • A proactive and strategic mindset.
  • Exceptional time management and organisational skills with excellent attention to detail.
  • Empathetic, enthusiastic and collaborative with a strong sense of teamwork.
  • A resilient attitude.

To be considered for this opportunity you must have the right to live and work in Australia when applying. Agency applicants will not be considered. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. We recognise inclusion and diversity and will make reasonable accommodations to known limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, GB offers a wide range of benefits. The minimum core benefits may include:

  • 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
  • Novated Leasing opportunities
  • Two paid volunteer days annually
  • Health Insurance Discounts with our Group Insurance Plan
  • Employee Stock Purchase Program
  • Paid parental leave

Other benefits include flexible and hybrid work arrangements, mental health and wellbeing support, employee recognition awards, peer support programs, annual flu vaccinations, reward gateway discounts and more.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business. Gallagher embraces diverse identities, experiences and talents to better serve our clients and communities. We stand against discrimination and are committed to equal employment opportunity. Reasonable accommodations will be provided to qualified applicants with a disability, where feasible.

  • A passion for helping people with experience in administration or customer service. A background in workers' compensation, claims or related discipline is highly regarded.
  • Highly developed communication skills for engagement at all levels of the organisation and with diverse stakeholders.
  • A proactive and strategic mindset.
  • Excellent time management and organisational skills with attention to detail.
  • Empathetic, enthusiastic and collaborative with a strong sense of team.
  • A resilient attitude.

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