Senior Customer Service Liaison

2 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $140,000
Job Overview

We are seeking a highly skilled professional to play a critical role in ensuring smooth operations and resolving customer issues efficiently.

The ideal candidate will serve as the primary contact for technical requests between departments, prioritizing orders and managing communication effectively.

  • Serve as the primary liaison between departments, facilitating seamless coordination.
  • Prioritize orders to meet business needs, ensuring timely completion.
  • Manage technical requests and escalations with efficiency and professionalism.
Key Responsibilities

The successful candidate will be responsible for:

  • Serving as the primary point of contact for customer inquiries and technical requests.
  • Coordinating with departments to resolve customer issues and improve overall customer satisfaction.
  • Prioritizing orders and tasks to ensure timely completion and meet business objectives.
  • Managing communication and ensuring effective collaboration between departments.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Technical understanding and problem-solving skills.
  • Ability to work effectively in a team environment.
What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package including:

  • International collaboration opportunities.
  • Professional development resources.
  • A comprehensive vacation policy.
  • A hybrid working arrangement.
  • Team events and social activities.

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