Senior Customer Liaison

2 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $110,000

Job Title:

Customer Success Manager

">About the Role

As a Customer Success Manager, you will be responsible for ensuring seamless operations between Product Development and Customer Service. You will serve as the primary point of contact for technical requests, act as liaison between teams, prioritize orders to meet business needs, and handle customer escalations efficiently.

">Key Responsibilities

• Serve as primary contact for technical requests
• Act as liaison between teams
• Prioritize orders to meet business needs
• Handle second-level escalations
• Process refund requests promptly
• Organize weekly team meetings
• Provide 1-on-1 support for challenging cases
• Conduct onboarding and training for new team members

">What We Offer

• Opportunity to work in a dynamic environment with amazing colleagues
• Ability to make a real impact on customer satisfaction
• Professional development opportunities

">Requirements

For this role, we are looking for someone who is proactive, organized, and able to work effectively in a team. The ideal candidate will have excellent communication skills, be able to multitask, and possess a customer-focused mindset. Relevant experience in customer success or a related field is preferred but not required.

">Why Work with Us?

At our company, we strive to create an inclusive and supportive work environment that encourages growth and collaboration. If you are passionate about delivering exceptional customer experiences, we would love to hear from you.

Keyword: CustomerSuccess

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