Customer Service Liaison
21 hours ago
Medilaw is seeking an experienced customer service professional to join their growing team in the role of Customer Service Consultant.
">The ideal candidate will have a strong background in customer service, with experience in handling customer inquiries and resolving issues in a timely and efficient manner. They will also possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
">Key Responsibilities:
">Proactively managing assigned customers to ensure their needs are met and they receive exceptional customer service.
">Ensuring a superior level of customer service by facilitating client access to Medilaw's Independent Medical Exams and other Medilaw services according to the client's needs.
">Promptly answering phone calls from clients and managing appointments and appointment related inquiries in line with Medilaw procedures.
">Delivering superior customer service and client liaison to key stakeholders.
">Actively promoting new products/services to assigned existing clients.
">
Qualifications and Skills:
">A minimum of 2 years' experience in an inbound/outbound phone-based customer service role (preferably in the medical or insurance industry).
">Be highly organised and able to multi-task effectively.
">Excellent attention to detail.
">A problem-solving and proactive attitude.
">Strong Office 365 skills, proficiency in Word and Excel, strong numeracy skills, accurate data entry and typing skills, and strong database management skills.
">A proven ability to work within a team.
">Knowledge of medical terminology, workers compensation, personal injury; processes/legislation, medicolegal, and/or life insurance industry experience would be desirable but not essential.
">
CORPORATE BENEFITS INCLUDING DISCOUNTED HEALTH INSURANCE/GYM MEMBERSHIPS & TRAVEL PERKS.
">EMPLOYEE REFERRAL PROGRAM – BE REWARDED FOR SUCCESSFULLY RECOMMENDING GREAT TALENT.
">THOROUGH INDUCTION, ONGOING MENTORSHIP & TAILORED PROFESSIONAL DEVELOPMENT PLAN.
">CAREER PROGRESSION PATHWAYS BEING PART OF THE BROADER MEDHEALTH GROUP OF BUSINESSES.
">
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team.
">We are happy to adjust our recruitment process to support accessibility needs.
">Seniority level: Not Applicable
">Employment type: Full-time
">Job function: Customer Service
">Industries: Medical Practices
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