Client Relations Manager
1 week ago
Position Overview: As a Customer Service Manager at SAP Fioneer, you will serve as a vital consultant to our clients, ensuring their satisfaction and loyalty. Your role involves collaborating with customers to protect and enhance their investments in SAP Fioneer services and support.
Key Responsibilities:
- Act as the primary liaison for clients, serving as the escalation point for any issues.
- Gain a comprehensive understanding of the client's business objectives and challenges to facilitate effective resolutions and provide high-quality support.
- Ensure compliance with contractual obligations, including Service Level Agreements, customer satisfaction metrics, and operational efficiency in service delivery.
- Oversee the performance and availability of the service and support teams, prioritizing tasks and managing challenging client situations.
- Manage both proactive service delivery plans and reactive support requests effectively.
- Drive comprehensive customer engagement, including managing commercial aspects such as costs, profitability, customer expectations, reporting, and invoicing.
- Identify opportunities for expanding engagement scope through cross-selling and upselling initiatives.
Qualifications:
- Extensive experience in support processes, compliance, and project management, particularly in production environments.
- Proven track record in stakeholder management at all levels, providing clear updates on service delivery and operational efficiency.
- Experience in the SAP Banking sector, particularly with Cloud Delivery Models, is advantageous.
- Strong communication skills, both written and verbal, with the ability to convey complex information to both technical and non-technical audiences.
- Experience in planning and coordinating technology resources in alignment with operational requirements.
- Innovative mindset, adaptable to change, and enjoys working in an agile environment.
Skills:
- Thought Leadership: Ability to inspire innovation, motivate teams, and share knowledge to achieve common goals.
- Innovative Problem Solver: Capacity to develop original ideas and solutions that challenge conventional thinking and effectively address complex issues.
- Effective Communicator: Proficient in articulating topics clearly and delivering impactful presentations to stakeholders.
- Industry Expertise: In-depth knowledge of business processes, ideally within the financial services sector.
- Collaborative Team Player: Ability to foster strong relationships with team members.
Benefits:
Joining SAP Fioneer means collaborating with some of the brightest minds in the industry on ambitious projects that shape the future of the financial sector. Experience the dynamic environment of a start-up while benefiting from the established expertise and extensive customer network of a well-respected organization.
At SAP Fioneer, you will enjoy a flexible work environment that nurtures creativity and encourages innovative thinking. Become part of a diverse and growing global team, with opportunities to shape your career path and enjoy a competitive compensation package based on merit.
-
Client Relations Manager
6 days ago
Sydney, New South Wales, Australia Remote Staff Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Relations Executive to join our team at Remote Staff. As a Client Relations Executive, you will be responsible for building and preserving trusting relationships with our clients, consisting of remote workers and international businesses.Key ResponsibilitiesClient Onboarding: Ensure a...
-
Client Relations Manager
4 days ago
Sydney, New South Wales, Australia OakTree Full timeAbout OaktreeOaktree is a leading global investment manager specializing in alternative investments, with a strong focus on delivering exceptional results for our clients. With a team of over 1,200 professionals and offices in 23 cities worldwide, we are committed to cultivating a collaborative, inclusive, and diverse work environment that fosters innovation...
-
Client Relations Manager
1 week ago
Sydney, New South Wales, Australia OakTree Full timeAbout OaktreeOaktree is a leading global investment manager specializing in alternative investments, with a strong focus on delivering exceptional results for our clients. With a team of over 1200 employees and offices in 23 cities worldwide, we are committed to cultivating a collaborative, inclusive, and diverse work environment that fosters innovation and...
-
Client Relations Manager
1 week ago
Sydney, New South Wales, Australia OakTree Full timeAbout OaktreeOaktree is a leading global investment manager specializing in alternative investments, with a strong focus on delivering exceptional results for our clients. With a team of over 1200 employees and offices in 23 cities worldwide, we are committed to cultivating a collaborative, inclusive, and diverse work environment that fosters innovation and...
-
Client Relations Liaison
20 hours ago
Sydney, New South Wales, Australia Estia Health Full timeClient Relations Manager | Full Time | New South WalesJob Details:Employment Type: Full TimeLocation: NSW Regional, QLD MetroWork Site: Estia Health Central Services NSWCategories: Administration, OperationsAbout the Role:We are seeking a skilled Client Relations Manager to join our team at Estia Health. As a Client Relations Manager, you will play a key...
-
Director, Client Relations
3 days ago
Sydney, New South Wales, Australia Tiffany & Co. Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director, Client Relations. As a key member of our Private Client, Client Relations and High Jewelry team, you will be responsible for developing and executing strategies to attract, convert, and retain High Value Clients within the market.Key...
-
Client Relations Liaison
1 week ago
Sydney, New South Wales, Australia Estia Health Full timeClient Relations Manager RoleAbout Estia HealthEstia Health is a leading provider of aged care services, with a mission to enrich and celebrate life with our residents and their families.Key ResponsibilitiesDevelop and maintain strong relationships with clients and their familiesProvide exceptional customer service and supportCollaborate with internal teams...
-
Client Relations Manager
1 week ago
Sydney, New South Wales, Australia Global Blue Full timePurpose of the Role The nature and objective of this position involve leading sales initiatives. Global Blue (GB), a prominent provider of multi-currency payment solutions and hotel & retail gateway services, is on the lookout for a Business Development Manager. This role focuses on managing and cross-selling our offerings to direct merchants and existing...
-
Client Relations Specialist
1 week ago
Sydney, New South Wales, Australia Anton Murray Consulting Full timeLocation: SydneyType: Permanent PositionAnton Murray Consulting is a prominent player in the financial services sector, seeking a dedicated Client Services Associate to enhance our operational team.This role is pivotal in fostering relationships with internal clients while executing essential operational tasks throughout the transaction lifecycle, including...
-
Client Relations Specialist
3 days ago
Sydney, New South Wales, Australia Armourbuilding Full timeOur team of skilled professionals brings a wealth of experience to every project, whether it's residential, commercial, or industrial construction.As a Client Relations Specialist, your role will focus on building and maintaining strong relationships with our clients throughout their construction projects. You will serve as the primary point of contact,...
-
Client Relations Manager
1 week ago
Sydney, New South Wales, Australia Vendito Full timeAbout VenditoVendito is a prominent player in the architectural and decorative lighting sector. With extensive experience in the commercial lighting arena, our team has successfully executed a variety of projects across major regions.To excel in this position, candidates should possess a solid background in sales, a keen interest in fostering new business...
-
Director, Client Relations
1 week ago
Sydney, New South Wales, Australia Tiffany & Co. Full timeAbout the RoleWe are seeking a seasoned professional to lead our Client Relations team at Tiffany & Co. As a key member of our leadership team, you will be responsible for developing and executing strategies to attract, convert, and retain high-value clients within the market.Key ResponsibilitiesDevelop and implement comprehensive client engagement...
-
Ambassador of Client Relations
4 days ago
Sydney, New South Wales, Australia Richemont Full timeAbout the Role:We are seeking a highly skilled and experienced Client Relations Ambassador to join our team at Richemont. As a key member of our Client Relations Centre, you will be responsible for delivering exceptional customer service and sales experience to our clients.Key Responsibilities:Handle both inbound and outbound customer contact to provide a...
-
Ambassador of Client Relations
1 week ago
Sydney, New South Wales, Australia Richemont Full timeAbout the Role:We are seeking a highly skilled and experienced Client Relations Ambassador to join our team at Richemont. As a key member of our Client Relations Centre, you will be responsible for delivering exceptional customer service and sales experience to our clients.Key Responsibilities:Handle both inbound and outbound customer contact to provide a...
-
Client Relations Specialist
1 week ago
Sydney, New South Wales, Australia TempNet Full timeCLIENT RELATIONS SPECIALIST Are you eager to make a positive impact? Immediate start available Comprehensive training provided for all products and services Competitive salary plus benefits based on skills and experience Sponsorship options available for qualified candidates This is an exceptional opportunity to work with a reputable and...
-
Client Relations Manager
1 week ago
Sydney, New South Wales, Australia Vendito Full timeAbout VenditoVendito is a prominent player in the architectural and decorative lighting sector. With extensive experience in the commercial lighting arena, our team has successfully executed a diverse array of projects across various regions.To excel in this position, candidates should possess a solid background in sales, a strong enthusiasm for cultivating...
-
Client Relations Coordinator
1 week ago
Sydney, New South Wales, Australia Careerlink People Solutions Full timeClient Services Administrator Careerlink People Solutions is collaborating with a leading accounting and advisory firm to recruit a Client Services Administrator to assist their Business Advisory division and Directors. In this role, you will be part of a supportive team, delivering administrative assistance to various stakeholders within the organization....
-
Client Relations Coordinator
1 week ago
Sydney, New South Wales, Australia Careerlink People Solutions Full timeClient Services Administrator Careerlink People Solutions is collaborating with a prestigious accounting and advisory firm to recruit a Client Services Administrator to assist their Business Advisory division and Directors. In this role, you will be part of a supportive team, delivering administrative assistance to various stakeholders throughout the...
-
Client Relations Coordinator
1 week ago
Sydney, New South Wales, Australia Careerlink People Solutions Full timeClient Services Administrator Careerlink People Solutions is collaborating with a prestigious accounting and advisory firm to recruit a Client Services Administrator who will provide essential support to their Business Advisory division and Directors. As part of a cohesive team, your role will involve delivering administrative assistance to various...
-
Client Relations Specialist
21 hours ago
Sydney, New South Wales, Australia Richemont Full time{"title": "Customer Service Excellence", "content": "Make a Lasting ImpactAs a Client Relations Specialist at Richemont, you will be the face of our brand, delivering exceptional customer service to our esteemed clients. Your attention to detail, solutions-oriented approach, and high level of professionalism will ensure that every interaction is a positive...
