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Client Relations Liaison
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Client Relations Specialist
2 months ago
Are you eager to make a positive impact?
Immediate start available Comprehensive training provided for all products and services Competitive salary plus benefits based on skills and experience Sponsorship options available for qualified candidates This is an exceptional opportunity to work with a reputable and established organization focused on delivering outstanding quality in Warriewood.
As a Client Relations Specialist, you will play a vital role in enhancing customer engagement and satisfaction, while also contributing to improving healthcare access for underserved communities.
The ideal candidate will possess a technical background or a keen interest in technology, with a hands-on approach and meticulous attention to detail.
We seek a dedicated team player who will deliver exceptional service to our clients, addressing inquiries and resolving issues promptly.
To excel in this role, you should demonstrate a strong customer-centric approach with excellent verbal and written communication skills. If you are passionate about technology and interested in the healthcare sector, this position may be a great fit for you.
Key Responsibilities:
Maintain regular communication with clients to understand their needs and address any concerns. Actively seek client feedback to enhance products and services. Conduct training sessions and provide technical assistance to ensure effective use of products and services. Manage customer data in HubSpot, updating and maintaining records while generating reports to monitor engagement and satisfaction. Identify potential sales opportunities for upselling or cross-selling and communicate these to the Customer Success Manager. Collaborate with the Sales Director and Customer Success Team to ensure a seamless customer journey from onboarding to post-sales support. Required Skills and Competencies:
Strong interpersonal and communication skills, with a commitment to customer satisfaction. Ability to comprehend and articulate technical details of products and services. Experience with medical or telehealth technology is advantageous. Proficiency in HubSpot or similar CRM systems for managing customer information and generating reports. Ability to work collaboratively within a team, sharing insights and supporting colleagues to achieve common goals. Capacity to address customer concerns and resolve issues efficiently. Strong relationship-building skills, including active listening, patience, and empathy. Ability to identify and communicate potential sales opportunities. Familiarity with HubSpot or similar databases.
