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Experience Coordinator
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Sydney, New South Wales, Australia Cushman & Wakefield Full time**Job Title**Experience Coordinator**Job Description Summary**Join us as an Experience Coordinator Passion for detail and excellent communication skills required.**About the role**The Experience Coordinator is charged with the day-to-day implementation of policies, procedures, programs, and workplace services delivery that provides a well-managed and...
Experience Coordinator
3 weeks ago
We are seeking an enthusiastic and organized professional to join our team in a vital role.
The successful applicant will be at the forefront of our organization, creating a welcoming atmosphere for our team members and guests.
Key Responsibilities:- Reception Management: Co-ordinate and maintain a high standard of presentation on a daily basis of reception, ensuring all areas are clean, presentable and stocked with supplies as needed, while demonstrating a focus on cost efficiency.
- Onboarding: Manage the office onboarding process for new starters, coordinating with departments to ensure a smooth start to the organization. Arrange employee access passes and provide necessary information on workplace queries.
- First Impressions: Present a professional, friendly image to all visitors and courteously assist anyone visiting the office, managing the Visitor Management System as required.
- HR System Requests: Deliver resolution of all Tier 1 requests within a defined SLA of 48 hours. Regularly review and assess personal SLA performance and customer feedback to continuously improve.
- Reporting: Perform reporting in ServiceNow to analyze key trends and themes to limit escalations and proactively identify trends to build knowledge management.
- Maintain HR System Knowledge Articles: Create, review and update people knowledge articles within ServiceNow to support team members and leaders to easily answer Tier 0 enquiries independently.
- Compliance and Policies: Ensure any visitors and new starters are compliant in their safety induction on arrival.
- CUSTOMER SERVICE: Create an engaging, personable and customer service focused experience for Leaders and Team Members when responding to enquiries and actioning employment document requests.
- The successful applicant must have experience using ServiceNow.
- Must have experience using SAP system, experience raising purchase orders and processing invoices.
- Strong interpersonal and communication skills to collaborate effectively with diverse teams and stakeholders.
- At least 3 years customer service experience is needed for this role.
- Exceptional customer service and business partnering skills with ability to handle difficult situations with composure.
- Passion for providing an exceptional experience for all visitors and guests.
- Well-developed communication skills.
- Strong time management and prioritisation skills.
- Demonstrated ability to make sound decisions and act quickly to implement action plans.
