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Health and Wellness Manager
3 weeks ago
The Spa Manager oversees the daily operations of our luxurious coastal wellness sanctuary, ensuring seamless delivery of high-quality services to guests.
This is an exceptional opportunity for a seasoned spa professional to join our dynamic team and contribute to creating unforgettable experiences for our discerning clientele.
We are seeking an experienced leader who can bring their expertise in spa management, staff development, and customer service to elevate our already exceptional standards.
About the Role
This senior-level position involves leading a team of highly skilled therapists and support staff to deliver world-class treatments, personalized consultations, and exceptional guest experiences.
The successful candidate will possess excellent communication, leadership, and problem-solving skills, with a proven track record of driving business growth, improving operational efficiency, and enhancing customer satisfaction.
Key Responsibilities
- Leadership and Team Management: Lead and motivate the spa team to achieve exceptional results, exceeding guest expectations, and maintaining high standards of quality and consistency.
- Service Delivery and Quality Assurance: Oversee the day-to-day operations of the spa desk, ensuring prompt and efficient handling of guest requests, maintaining accurate records, and implementing processes to ensure ongoing improvement in service quality.
- Staff Development and Training: Coach, mentor, and develop team members to enhance their skills, knowledge, and performance, promoting a culture of continuous learning and growth.
- Career Advancement and Professional Development: Foster a supportive environment that encourages career advancement, recognizes individual achievements, and provides opportunities for professional growth and networking.
Requirements
To be successful in this role, you will need:
- Diploma or Degree in Beauty Therapy or related field
- Current First Aid Certificate
- Proven experience in spa management, preferably in a similar luxury resort setting
- Strong leadership, coaching, and mentoring skills
- Excellent communication, negotiation, and relationship-building skills
- Business acumen, including sound decision-making and commercial awareness
- Strategic thinking, mid- to long-term planning, and adaptability
- Personal integrity, entrepreneurial spirit, and a passion for delivering exceptional guest experiences
- Flexible and adaptable, with a commitment to continuous learning and self-improvement
Work Environment
This is a full-time, permanent position working within our luxurious coastal wellness sanctuary.
Working Conditions
The ideal candidate will have excellent physical and mental stamina, with the ability to work in a fast-paced, dynamic environment, often under pressure, while maintaining a calm and composed demeanor.
Seniority Level
This is a mid-senior level position, requiring relevant experience and qualifications in spa management, leadership, and customer service.
Industry
We operate within the hospitality industry, providing world-class wellness experiences for our discerning clientele.
