Food and Beverage Service Manager

2 weeks ago


Sydney, New South Wales, Australia Accor Full time
Accor Career Opportunities

Serve as a key figure in our Food and Beverage team, ensuring exceptional service to our guests.

About Sofitel Darling Harbour

We are committed to creating an energizing work environment that fosters growth and excellence.

Become part of our culture dedicated to delivering exceptional luxury experiences for our guests.


Job Description
  • Attend to general waiting duties, taking orders and serving guests with a smile.
  • Collaborate seamlessly with your team to provide outstanding service.
  • Develop relationships with VIP and regular guests to understand their preferences and needs.
  • Communicate effectively with customers and the kitchen brigade to ensure efficient service.
  • Present dishes with flair and professionalism, ensuring a memorable experience.
  • Process transactions accurately and efficiently.
  • Maintain departmental procedures, SOPs, and checklists to ensure consistency.
  • Ensure revenue accuracy through cash/charge summary completion.
  • Demonstrate 'Passion for Excellence' by serving guests with enthusiasm and dedication.
  • Provide personalized service, achieving the 'Essence of Pleasure' for every guest.
  • Elevate the art of French hospitality with a 'can-do' attitude.
  • Accurately process guest billing according to hotel standards.
  • Support brand standard implementation and ambassador training.
  • Follow up on guest feedback, comments, and complaints, informing supervisors accordingly.

Requirements
  • Highly motivated individual with excellent attention to detail.
  • Previous experience in a similar role.
  • Strong communication skills.
  • Professional appearance representing our Accor brand.
  • Ability to work rotating shifts, including weekends and public holidays.
  • Hold a current RSA certificate.

Benefits and Rewards
  • Access to industry benefits worldwide.
  • Daily discounted coffee and ambassador dining menu.
  • A unique training platform for skill enhancement.

What We Offer

If you share our passion for hospitality, innovation, and drive, we welcome your application.

We value diversity and inclusion, offering reasonable adjustments during the recruitment process.

Please note that full Australian working rights are required for this role.



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