Client Relationship Executive
1 week ago
About Us
At 5060 Kyndryl Australia Pty Ltd, we specialize in designing, constructing, managing, and modernizing the essential technology systems that the global community relies on daily. Our commitment to progress drives us to create a more equitable and inclusive environment for our employees, clients, and communities.
Position Overview
Are you prepared to take on a rewarding challenge with Kyndryl? We seek a proactive individual to transform customer management, stimulate account expansion, and boost profitability. In this role, you will be tasked with establishing and nurturing strong customer relationships, demonstrating Kyndryl's capabilities, and building trust with senior executives. This position transcends mere maintenance of existing accounts.
Responsibilities as a Customer Partner:
- You will spearhead proactive account development, concentrating on both acquiring new business and reducing churn in renewals.
- Your strategic acumen will be vital in crafting and implementing innovative account strategies to enhance and retain Kyndryl's most significant accounts. You will pinpoint new opportunities, cultivate relationships with key decision-makers, and deliver customized solutions.
- Collaborating closely with the sales team, you will ensure a smooth management process from initial outreach to deal closure. You will oversee one or more Portfolio or Strategic accounts, generate new opportunities, and expand existing engagements.
- By fostering a robust go-to-market pipeline with our partners, you will elevate Kyndryl's success.
- Your industry knowledge will keep Kyndryl at the forefront. You will provide innovative solutions, positioning us as a leader in the market.
- As the steward of the account P&L, you will guarantee customer satisfaction and compliance, upholding an excellent reputation.
Your Future at Kyndryl
Every role at Kyndryl presents an opportunity for career advancement. We offer unique opportunities, including hands-on experience, learning pathways, and the chance to gain certifications across all four major platforms. Whether you aim to broaden your knowledge or specialize in a particular sector, you can find your path here.
Who You Are
You excel in your field and possess the necessary experience to demonstrate it. Equally important is your growth mindset; you are eager to drive your personal and professional development. You are customer-centric, prioritizing customer success in your endeavors. Finally, you embrace inclusivity, naturally fostering collaboration with others.
Required Skills and Experience
- Over 10 years of experience managing account P&L within the FSS industry.
- Experience collaborating with service firms, system integrators, or complex service platform providers.
- Profound understanding of business and technology trends and industry best practices.
- Extensive experience overseeing the sales process from start to finish.
- Proven history of revenue growth, cost management, profitability, and risk evaluation.
- An open-minded and empathetic approach to customer interactions.
Embracing Diversity
Diversity encompasses much more than appearances or backgrounds; it reflects our thoughts and identities. We welcome individuals from all cultures, backgrounds, and experiences. Our Kyndryl Inclusion Networks are just one of the many ways we foster a workplace where everyone can find support and guidance. This commitment to inclusivity allows Kyndryl to empower you and your colleagues to bring your authentic selves to work, both individually and collectively, and to support the realization of our equitable culture.
What You Can Anticipate
With cutting-edge resources and Fortune 100 clients, each day presents an opportunity to innovate, develop new capabilities, forge new relationships, establish new processes, and create new value. Kyndryl prioritizes your well-being and takes pride in offering benefits that provide choice, reflect our employees' diversity, and support you and your family through significant life moments. Our employee learning programs grant you access to top-tier industry training to obtain certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can contribute, initiate fundraisers, volunteer, and explore over 2 million non-profit organizations. At Kyndryl, we invest significantly in your success, as we believe that together, we can achieve great things.
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