Customer Service Representative

3 weeks ago


Enoggera, Queensland, Australia AMA GROUP AUSTRALIA Full time

Exciting Opportunity at AMA Group Australia

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We are seeking a highly skilled and professional Customer Service Representative to join our team at AMA Group Australia. The successful candidate will be responsible for delivering exceptional customer service, ensuring the environment is always customer-friendly, and providing support to our wider workshop team.

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About the Role

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  • Ensure the environment is always customer-friendly and greeting customers on arrival.
  • Keep customers informed about the repair process and anticipated completion dates for their vehicles.
  • Contact customers to ensure they are satisfied with the AMA experience.
  • Support management with inventory (parts, paint, consumables etc) and liaise with insurance providers regarding claims/repairs.
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Requirements

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  • Proven experience within a Customer Service position.
  • Highly professional and personable with strong relationship building skills.
  • Strong systems experience and competent computer abilities.
  • Excellent verbal and written communication skills.
  • Able to meet strict deadlines and work effectively and collaboratively with the team.
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Benefits

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  • Reward & recognition.
  • Career development and training.
  • Referral bonus for recommending a friend to work with us.
  • Discounts on parts and tools.
  • Uniforms.
  • 24/7 professional counselling for Team members and their immediate families.
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Why Choose AMA Group Australia?

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We champion our Team, because it's our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

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We are an equal opportunity employer, dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

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$65,000 - $80,000 per annum, depending on experience.



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