Front Office Professional

2 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time
Job Opportunity">

We are seeking a professional Guest Service Agent/Night Auditor to join our vibrant Front Office Team. This role is perfect for someone who is passionate about delivering exceptional customer experiences and making a difference in the lives of our guests.

The successful candidate will be responsible for providing service excellence, handling front office tasks with ease, and being the first point of contact for guests and visitors. They will also have the opportunity to develop their skills and knowledge of the hotel's facilities, neighbourhood attractions, and local information.

To succeed in this role, you will need to possess strong communication skills, be able to work under pressure, multitask, and think on your feet. You will also need to be a team player with a positive attitude and a passion for delivering outstanding customer service.

Responsibilities">
  • Deliver service excellence, from check-in to check-out and everywhere in between
  • Be responsible for completing a wide variety of front office tasks, ensuring every day is different
  • Provide guests and visitors with local information, including neighbourhood attractions and amenities
Requirements">
  • Strong communication skills and pride in personal presentation
  • Able to work under pressure, multitask, and think on your feet
  • Passionate person who can make both colleagues and guests smile
  • Positive attitude and energy to bring to every shift
  • Genuine customer service focus and dedication to making guests' stay enjoyable
Benefits">
  • Limitsless opportunities to grow your career within a supportive network of professionals
  • Chance to become a Heartist and work in an environment that encourages creativity and fun
  • Take advantage of special team member rates across Australia
What We're Looking For">
  • Aboriginal & Torres Strait Islander people are strongly encouraged to apply

Accor's COVID-19 Vaccination Policy applies at designated locations, but it's not currently mandatory at this location except in rare cases where an exemption may apply.

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