Travel Support Professional

13 hours ago

Gold Coast, Queensland, Australia beBeeSupport Full time $45,000 - $65,000
We are seeking a friendly and dependable travel support professional to join our fully remote team.">Job Summary

In this role, you'll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their journey.

Key Responsibilities:
  • Customer Support: Respond promptly to travel-related inquiries via phone and chat, providing accurate and helpful information.
  • Reservation Assistance: Help clients with new bookings, itinerary changes, cancellations, and travel updates.
  • Problem Resolution: Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.
  • Documentation: Maintain detailed records of client communications, booking changes, and resolutions provided.
  • Supplier Coordination: Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed.
  • Knowledge Updates: Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.
  • Upsell Opportunities: When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.
  • Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.
Qualifications
  • Previous customer service or support experience is preferred.
  • Strong written and verbal communication skills.
  • Calm under pressure and solution-focused.
  • Comfortable using online tools and CRM systems.
  • Self-motivated and able to manage time efficiently in a remote setting.
  • Passion for helping others and an interest in travel.

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