Online Travel Support Agent

1 day ago

Gold Coast, Queensland, Australia Live the Dash Travel Full time

We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote team. In this role, you'll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their entire journey.

If you have a passion for customer service, love working in a virtual environment, and enjoy all things travel, this is a great opportunity to turn your communication skills into a rewarding career.

Key Responsibilities:

Customer Support: Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information.

Reservation Assistance: Help clients with new bookings, itinerary changes, cancellations, and travel updates.

Problem Resolution: Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.

Documentation: Maintain detailed records of client communications, booking changes, and resolutions provided.

Supplier Coordination: Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed.

Knowledge Updates: Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.

Upsell Opportunities: When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.

Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.

Qualifications:

  • Previous customer service or support experience is preferred.
  • Strong written and verbal communication skills.
  • Calm under pressure and solution-focused.
  • Comfortable using online tools, booking platforms, and CRM systems.
  • Self-motivated and able to manage time efficiently in a remote setting.
  • Passion for helping others and an interest in travel.
  • Bilingual is a plus, but not required.

Perks & Benefits:
  • 100% remote — work from home or while traveling.
  • Flexible scheduling with part-time or full-time options.
  • Travel discounts and perks through industry partnerships.
  • Supportive team environment with training provided.
#J-18808-Ljbffr

  • Online Travel Support Agent

    2 days ago

    Gold Coast, Queensland, Australia Live the Dash Travel Full time

    We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote team. In this role, you'll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their entire journey.If you...

  • Corporate Travel Consultant

    2 weeks ago

    Gold Coast, Queensland, Australia Travel + Leisure Global Support Services Full time

    Corporate Travel Consultant page is loaded Corporate Travel Consultant Apply locations Bundall Head Office time type Full time posted on Posted 6 Days Ago job requisition id R-106974 We Put the World on Vacation Travel + Leisure Co.is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel...

  • Travel Sales Consultant

    3 weeks ago

    Gold Coast, Queensland, Australia Ignite Travel Group Full time

    Join to apply for the Travel Sales Consultant (My Holidays) - Broadbeach, QLD role at Ignite Travel Group3 days ago Be among the first 25 applicantsJoin to apply for the Travel Sales Consultant (My Holidays) - Broadbeach, QLD role at Ignite Travel GroupBecome a part of Ignite Travel Group and ignite your career About UsMy Holidays is a trusted and...

  • Travel Sales Consultant

    3 weeks ago

    Gold Coast, Queensland, Australia Ignite Travel Group Full time

    Join to apply for the Travel Sales Consultant (My Holidays) - Broadbeach, QLD role at Ignite Travel Group3 days ago Be among the first 25 applicantsJoin to apply for the Travel Sales Consultant (My Holidays) - Broadbeach, QLD role at Ignite Travel GroupBecome a part of Ignite Travel Group and ignite your career About UsMy Holidays is a trusted and...

  • Travel Support Professional

    19 hours ago

    Gold Coast, Queensland, Australia beBeeSupport Full time $45,000 - $65,000

    We are seeking a friendly and dependable travel support professional to join our fully remote team.">Job SummaryIn this role, you'll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their journey.Key...

  • Food & Beverage Reservations Agent

    12 hours ago

    Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time

    Join to apply for the Food & Beverage Reservations Agent role at Mondrian Seoul Itaewon3 weeks ago Be among the first 25 applicantsJoin to apply for the Food & Beverage Reservations Agent role at Mondrian Seoul ItaewonCompany DescriptionMondrian is a way of travel.With its groundbreaking design and progressive programming, it is a "must" destination for...

  • Reservation Agent

    2 weeks ago

    Gold Coast, Queensland, Australia IHG Hotels & Resorts Full time

    Join to apply for the Reservation Agent role at IHG Hotels & Resorts2 days ago Be among the first 25 applicantsJoin to apply for the Reservation Agent role at IHG Hotels & ResortsGet AI-powered advice on this job and more exclusive features.We are Looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team. The ideal...

  • Reservation Agent

    2 weeks ago

    Gold Coast, Queensland, Australia IHG Hotels & Resorts Full time

    Join to apply for the Reservation Agent role at IHG Hotels & Resorts2 days ago Be among the first 25 applicantsJoin to apply for the Reservation Agent role at IHG Hotels & ResortsGet AI-powered advice on this job and more exclusive features.We are Looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team. The ideal...

  • Remote Travel Support Specialist

    1 day ago

    Gold Coast, Queensland, Australia beBeeSupport Full time

    Job Title: Remote Travel Support Specialist","We are seeking a skilled and detail-oriented Travel Support Specialist to join our team. As a fully remote role, you will provide exceptional customer service to travelers, assist with travel-related inquiries, and help manage reservations.","This is an excellent opportunity for those who have a passion for...

  • Reservation Agent

    12 hours ago

    Gold Coast, Queensland, Australia Ihg Hotels & Resorts Full time

    We are Looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team.The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.Key Responsibilities:FIT Bookings: Support FIT reservations by processing individual...