Front Office Supervisor

2 weeks ago

Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

As a Front Office Supervisor at Travel + Leisure Co., you will play a vital role in ensuring the smooth operation of our Reception desk. Your primary responsibility will be to provide exceptional customer service to our guests, ensuring their stay with us is nothing short of memorable.

Key Responsibilities:

  • Manage the day-to-day operations of the Reception desk, ensuring efficient check-in and check-out processes.
  • Provide accurate and timely information to guests regarding local attractions, services, and amenities.
  • Address and resolve any guest issues or concerns in a professional and courteous manner.
  • Lead and develop a high-performing team, promoting a culture of excellence and customer satisfaction.
  • Collaborate with other departments to ensure seamless guest experiences.

What We Offer:

  • A dynamic and inclusive work environment that values teamwork and innovation.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including subsidized private health insurance and professional development funding.
  • Discounted hotel stays across Australia, Fiji, and New Zealand.

Requirements:

  • Proven experience in a Front Office department at a supervisory level.
  • Knowledge of hotel property management systems, Opera preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and negotiation skills.
  • Immaculate presentation and grooming standards.
  • Ability to work a flexible roster, including weekends and public holiday periods.

Why Travel + Leisure Co.?

We are a global company that values innovation, growth, and customer satisfaction. Our mission is to put the world on vacation, and we're looking for talented individuals like you to join our team and help us achieve this goal.

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